MARY SMITH
Summary
Courteous event and hospitality specialist with keen understanding of guest expectations and conflict resolution strategies. Offering experience in managing day-to-day functions in restaurants, bar establishments, and overseeing events and projects. Strong communicator dedicated to providing all guests with highest degree of hospitality.
Overview
16
16
years of professional experience
Work History
Event Planning Manager
Wild Dunes Resort: A Destination By Hyatt
04.2023 - Current
- Enhanced client satisfaction by meticulously planning and executing high-quality events.
- Streamlined event processes for increased efficiency and cost savings.
- Developed creative event concepts with attention to detail, resulting in memorable experiences for attendees.
Event Coordinator
Wild Dunes Resort: A Destination By Hyatt
08.2022 - 04.2023
- Performing administrative duties as well as assisting the event planning managers with their programs,
- Acquiring knowledge of the planning process and execution of different types of events,
- Planning and assisting in execution of the resort’s club membership events as well as all internal meetings and events
- Handling invoicing for the event planning and operations team, AV needs, and creating invoices for planners to distribute to clients.
- Awarded Employee of the Month in January 2023
Bar Manager
Home Team Restaurant
01.2022 - 08.2022
- Accomplished multiple tasks within established timeframes
- Onboarded new employees with training and new hire documentation
- Cross-trained existing employees to maximize team agility and performance
- Maximized performance by monitoring daily activities and mentoring team members.
Assistant General Manager/Event Manager
Skybar Cafe
05.2019 - 12.2021
- Assisted the General manager with day to day business matters
- Managed special events held at the establishment
- Responsible for building relationships with community and university organizations to book their large scale events
- Handled hiring and an extensive training program for new employees.
Internship Student
Auburn University Event Coordinator
01.2020 - 05.2020
- Assisted in the planning and execution of all Auburn University special and athletic events.
- Developed professional skills through hands-on experiences, including time management, effective communication, facilitating large scale events.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Waitress/ Bartender
La Cantina
05.2018 - 03.2019
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Hostess/ Waitress
Logan's Roadhouse
10.2017 - 04.2018
- Minimized customer wait times by taking and filling large volume of orders each day
- Prepared salads, appetizers and garnishes to assist kitchen staff
- Cleared table and bussed dishes to allow for quick setups.
Hostess
Martin's Restaurant - Family Restaurant
05.2008 - 08.2013
- Greeted guests and gathered information to seat groups or place on waitlist
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Bachelor of Science - Hospitality Management - Event Management
Auburn University
Auburn, AL12.2019
High School Diploma -
Macon East Academy
Cecil, AL05.2013
Skills
- Managing large scale events
- Special event planning
- Full service restaurant background
- Fluent in all Microsoft programs
Certifications/Awards
- Servsafe Certified (2019)
- Wild Dunes Colleague of the Month (January 2023)
Timeline
Event Planning Manager
Wild Dunes Resort: A Destination By Hyatt
04.2023 - Current
Event Coordinator
Wild Dunes Resort: A Destination By Hyatt
08.2022 - 04.2023
Bar Manager
Home Team Restaurant
01.2022 - 08.2022
Internship Student
Auburn University Event Coordinator
01.2020 - 05.2020
Assistant General Manager/Event Manager
Skybar Cafe
05.2019 - 12.2021
Waitress/ Bartender
La Cantina
05.2018 - 03.2019
Hostess/ Waitress
Logan's Roadhouse
10.2017 - 04.2018
Hostess
Martin's Restaurant - Family Restaurant
05.2008 - 08.2013
Bachelor of Science - Hospitality Management - Event Management
Auburn University
High School Diploma -
Macon East Academy
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