Mary Smith
Laughlin
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Representative
Nevada Made Marijuana
Laughlin
05.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Verified customer age requirement for recreational/medical marijuana purchases.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained work area and kept cash drawer organized.
Customer Service Representative
Ashley Furniture Homestore
Bullhead City
10.2021 - 11.2022
- Provided accurate information about products and services to customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assistant Manager
Dunkin' Donuts
Laughlin
06.2017 - 09.2021
- Created reports on sales trends, inventory levels, and financial data.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Education
High School Diploma -
Laughlin Jr/Sr High School
Laughlin, NV06-2017
Skills
- Point of sale operation
- Sales reporting
- Inventory management
- Conflict resolution
- Team collaboration
- Effective communication
- Product knowledge
- Cash handling
- Customer engagement
- Upselling and cross selling
- Product and service knowledge
References
References available upon request.
Timeline
Sales Representative
Nevada Made Marijuana
05.2023 - Current
Customer Service Representative
Ashley Furniture Homestore
10.2021 - 11.2022
Assistant Manager
Dunkin' Donuts
06.2017 - 09.2021
High School Diploma -
Laughlin Jr/Sr High School