Mary Smith
Centerburg,OH
Summary
Dynamic Commercial Lines Underwriting Manager at Liberty Mutual/State Auto Insurance, recognized for enhancing risk assessment and decision-making efficiency. Expert in training program development and team leadership, driving compliance and customer satisfaction. Spearheaded initiatives that streamlined processes, significantly reducing turnaround times while mentoring staff on best practices in underwriting.
Experienced underwriting professional equipped to lead teams and drive impactful results. Skilled in risk assessment, policy evaluation, and decision-making. Known for strong collaboration, adaptability, and reliability. Expertise in team leadership, client relationship management, and strategic planning.
Overview
21
21
years of professional experience
Work History
Commercial Lines Underwriting Manager
Liberty Mutual/State Auto Insurance
05.2004 - 12.2024
- Led underwriting team to enhance risk assessment processes and improve decision-making efficiency.
- Developed and implemented training programs for junior underwriters, fostering professional growth and skill advancement.
- Analyzed complex insurance applications and determined appropriate risk levels in alignment with company guidelines.
- Collaborated with cross-functional teams to streamline underwriting procedures, reducing turnaround times significantly.
- Conducted regular audits of underwriting files to ensure compliance with regulatory standards and internal policies.
- Mentored staff on best practices in underwriting techniques, promoting consistency and accuracy across the department.
- Utilized advanced underwriting software to evaluate risks effectively, contributing to informed decision-making processes.
- Spearheaded initiatives focused on enhancing customer satisfaction through improved communication and service delivery strategies.
Education
High School Diploma -
Mansfield Senior High School
Mansfield, OHNo Degree - Business Computer Programming
North Central Technical College
Mansfield, OHSkills
- Risk assessment
- Underwriting compliance
- Team leadership
- Training program development
- Cross-functional collaboration
- Process improvement
- Customer satisfaction strategies
- Auditing procedures
- Advanced underwriting software
- Data analysis and interpretation
- Decision-making efficiency
- Regulatory standards knowledge
- Mentorship and coaching
- Communication skills
- Workflow optimization
- Insurance application analysis
- Performance metrics evaluation
- Strategic planning initiatives
Timeline
Commercial Lines Underwriting Manager
Liberty Mutual/State Auto Insurance
05.2004 - 12.2024
High School Diploma -
Mansfield Senior High School
No Degree - Business Computer Programming
North Central Technical College