Mary Spain

Lead project manager responsible for execution of the organization's most complex marketing research studies.

• Collaborated with Senior management to support sales and design of quantitative and qualitative studies, including project scope, deliverables, pricing, and timelines in order to define and create project work plans.
• Built and executed successful project work plans by directing all internal or external operations and managing multi-functional issues through resolution, within strict timelines; including evaluating study objectives, supporting questionnaire design, and quality control processes (from programming through data collection, data processing, and reporting), managing contracts, timelines, budgets, etc.
• Sourced, vetted and managed vendors, as needed, to accomplish project goals.
• Reported regularly to senior managers on project budgets, progress, and risk management, as well as provide timely project updates to clients.
• Collaborated/scoped study analysis, data processing, and reporting of findings by illustrating data graphically and translating complex findings into narrative format.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Completed and assisted in business development efforts and RFP responses, including pricing, scope of work, appendixes and exhibits.

• Fostered new business development and contributed to annual revenue goals through consultative selling, cold calls, and customer servicing.
• Provided cost estimates and developed RFP responses along with consultative support to clients in study design, methodology and pricing.
• Acted as liaison between clients and various internal departments to ensure client's needs were met.
• Developed marketing materials to effectively demonstrate competitive advantages and services.
• Met with prospective and existing customers to discuss business needs and identified risk and growth opportunities to recommend optimal solutions.

• Founded and managed market research telephone data collection business, growing revenue to $1,500,000 million.
• Managed day-to-day business operations, including employee training, cultivation and motivation.
• Attracted and consulted with customers to assess needs and propose optimal solutions and provide pricing information.
• Devised processes to boost long-term business success and increase profit levels, including enhanced operational efficiency and productivity through management of budgets, accounts and costs.
• Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations.

• Cultivated new business development and managed a book of business which increased annual sales volume within 5 years from $250,000 to over $6,500,000.
• Built and strengthened long-lasting client relationships through consultative selling, effective customer solutions, competitive pricing, negotiations and development of relationships with industry partners and potential clients.
• Liaised between clients and internal departments to ensure study success and client satisfaction and improved account management by predicting potential competitive threats and outlining proactive solutions.
• Fostered a productive work environment and optimized morale by recognizing and rewarding actions that best served clients and objectives.
• Supported the training and development of the project management team through support and collaboration to instilled knowledge and skills in order to meet client needs, study profitability, and deliver maximum customer satisfaction.