MARY STACEY
Crowley,TX
Summary
Logistics and operations leader with experience managing recurring client accounts, generating new business, and coordinating schedules to support timely service delivery. Combines planning, customer resolution, and analytical problem-solving to keep operations running smoothly, strengthen retention, and support steady business growth.
Overview
10
10
years of professional experience
Work History
Founder & Owner | Peaceful Transformations
Peaceful Transformations
Burleson, TX
05.2024 - Current
- Conduct in-home client consultations to assess needs, recommend customized service solutions, explain value, and present service options aligned with client goals and budgets.
- Generated new business through outbound sales calls, customer inquiries, and follow-ups, converting prospective clients into paying customers.
- Support portfolio of 35–45 recurring clients and up to 50–60 service appointments each month while maintaining strong customer relationships, repeat business, and consistent service delivery.
- Built long-term client relationships through proactive communication, reliable follow-through, and personalized service, enhancing retention and repeat bookings.
- Coordinate daily business operations by managing schedules, handling multiple client requests, and tracking accurate service details for timely completion of commitments.
- Resolved customer concerns promptly by taking action on issues and coordinating solutions to maintain customer satisfaction.
Assistant Director
Grace Montessori
Burleson, TX
11.2023 - 04.2024
- Developed and implemented school policies and procedures, ensuring compliance and fostering a positive educational environment.
- Coordinated tours for prospective families, highlighting key aspects of the Montessori program to enhance their understanding and engagement.
- Managed schedules and organized documents to streamline office operations and improve overall efficiency.
Lead Planner
QW Transport
Dallas, TX
09.2021 - 02.2023
- Coordinated driver routes and trips to ensure timely customer deliveries while adhering to safety guidelines and operational requirements.
- Developed production forecasts and operational plans using sales forecasts, historical usage, and product trends to anticipate demand and support efficient resource allocation.
- Applied analytical and problem-solving skills to address operational challenges, resolve service disruptions, and support timely deliveries.
- Cultivated customer relationships by promptly addressing inquiries and resolving issues related to work orders, invoices, and shipments.
- Collaborated with customers and internal teams to address concerns and coordinate delivery requirements, ensuring smooth daily operations.
Logistics Coordinator
Matrix Chemical
Plano, TX
02.2017 - 08.2021
- Monitored customer tanks and coordinated the transportation of bulk liquid products to optimize delivery schedules.
- Created weekly profit and loss reports, tracked and negotiated freight rates with carriers, and audited orders to ensure accurate dispatch and billing.
- Coordinated inbound and outbound chemical shipments with carriers and warehouse teams.
- Tracked inventory levels in ERP systems for Matrix Chemical product lines.
- Prepared shipping documents, bills of lading, and hazardous materials paperwork.
Education
High School Diploma -
Plano West Senior High School
05-2012
Skills
- Schedule management
- Customer relationship management
- Problem solving
- Relationship building
- Attention to detail
Timeline
Founder & Owner | Peaceful Transformations
Peaceful Transformations
05.2024 - Current
Assistant Director
Grace Montessori
11.2023 - 04.2024
Lead Planner
QW Transport
09.2021 - 02.2023
Logistics Coordinator
Matrix Chemical
02.2017 - 08.2021
High School Diploma -
Plano West Senior High School