Mary Stanford
Madison,MS
Summary
Skilled professional offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
5
5
years of professional experience
Work History
Sever
Enzo
Madison, MS
05.2023 - 09.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
Shift Manager
Starbucks
Madison, MS
03.2020 - 11.2022
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
Education
High School Diploma -
Madison Central High School
Madison, MS03-2022
Skills
- Special dietary requirements
- Strong Work Ethic
- Dining crew workflow optimization
- Cash Handling
- POS operation
- Performance Improvement
- Menu Memorization
- Wine Pairings
- Exceptional customer service
- Positive and professional
Timeline
Sever
Enzo
05.2023 - 09.2024
Shift Manager
Starbucks
03.2020 - 11.2022
High School Diploma -
Madison Central High School
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