Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mary Sterling

Mary Sterling

Corsicana,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

DSP lll

Mexia State Supported Living Center
Mexia, TX
11.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Representative

TWG
Ennis, TX
12.2017 - 09.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Supervisor

Regency Integrated Health Services
Corsicana, TX
11.2020 - 01.2021
  • As a supervisor I started off getting to know my staff
  • I had high expectations for myself and those who work with me
  • As a supervisor I've always strived for excellence at every level and tried to be a great example to my employees
  • At the end of training with each new employee, they were trained with tools and proper equipment to perform their job.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.

Shift Leader

Walgreeens distribution center
Waxahachie, TX
09.2011 - 01.2020
  • Leadership head of 65 crew members making sure orders were completed and shipped to the right store on time.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Scheduled team members for shifts based on business needs and customer demand.

Education

High school diploma -

Blooming Grove High School
Blooming Grove, TX

Skills

  • Autism Experience
  • Developmental Disabilities Experience
  • Home Care
  • Special Needs
  • Meal Preparation
  • Cleaning Experience
  • Vital Signs
  • Laundry
  • Teaching
  • Behavior Management
  • Warehouse experience
  • Materials handling
  • Conflict Resolution
  • Clerical Support
  • Customer Service

Certification

  • CPR Certification, 01/01/21, 01/01/25
  • First Aid Certification, 01/01/21, Present

Timeline

DSP lll

Mexia State Supported Living Center
11.2021 - Current

Supervisor

Regency Integrated Health Services
11.2020 - 01.2021

Customer Service Representative

TWG
12.2017 - 09.2022

Shift Leader

Walgreeens distribution center
09.2011 - 01.2020
  • CPR Certification, 01/01/21, 01/01/25
  • First Aid Certification, 01/01/21, Present

High school diploma -

Blooming Grove High School
Mary Sterling