Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
DSP lll
Mexia State Supported Living Center
Mexia, TX
11.2021 - Current
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
TWG
Ennis, TX
12.2017 - 09.2022
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Supervisor
Regency Integrated Health Services
Corsicana, TX
11.2020 - 01.2021
As a supervisor I started off getting to know my staff
I had high expectations for myself and those who work with me
As a supervisor I've always strived for excellence at every level and tried to be a great example to my employees
At the end of training with each new employee, they were trained with tools and proper equipment to perform their job.
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Shift Leader
Walgreeens distribution center
Waxahachie, TX
09.2011 - 01.2020
Leadership head of 65 crew members making sure orders were completed and shipped to the right store on time.
Provided exceptional customer service and maintained a positive attitude throughout the shift.
Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Assisted in training new employees on shift operations.
Scheduled team members for shifts based on business needs and customer demand.
Education
High school diploma -
Blooming Grove High School
Blooming Grove, TX
Skills
Autism Experience
Developmental Disabilities Experience
Home Care
Special Needs
Meal Preparation
Cleaning Experience
Vital Signs
Laundry
Teaching
Behavior Management
Warehouse experience
Materials handling
Conflict Resolution
Clerical Support
Customer Service
Certification
CPR Certification, 01/01/21, 01/01/25
First Aid Certification, 01/01/21, Present
Timeline
DSP lll
Mexia State Supported Living Center
11.2021 - Current
Supervisor
Regency Integrated Health Services
11.2020 - 01.2021
Customer Service Representative
TWG
12.2017 - 09.2022
Shift Leader
Walgreeens distribution center
09.2011 - 01.2020
CPR Certification, 01/01/21, 01/01/25
First Aid Certification, 01/01/21, Present
High school diploma -
Blooming Grove High School
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