Mary Stevens
San Francisco Bay Area,CA
Summary
Visitor experience professional with extensive hospitality and event coordination background. Recognized for enhancing guest satisfaction through effective logistics management and personalized service during corporate meetings and special events.
Overview
13
13
years of professional experience
Work History
Guest Relations and Visitor Experience Coordinator
DMC Contractor
06.2022 - Current
- Coordinate business and hospitality events in the Napa Valley Wine Country serving as Winery Tour Guide, Field Rep and Event Lead for corporate meetings, conferences and events.
Front Desk Concierge
Planned Companies
07.2024 - 04.2025
- Enhanced tenant and guest experiences by providing responsive service, maintaining professionalism, and adapting to client needs.
Visitor Experience Lead, Brand Ambassador
Autodesk, San Francisco
02.2017 - 02.2022
- Led tours as Gallery Brand Ambassador, sharing compelling stories of exceptional design and engineering with customers, global interests, and the public.
- Articulated complex technologies and future-focused innovations through engaging storytelling tailored to diverse audiences.
- The Executive Briefing Center/Gallery of Innovation celebrates Autodesk’s commitment to imagine, design and create a better world through technological achievement, innovation, manufacture, and product development.
Event Services Lead, Venue Coordinator
Oakland Museum of California
05.2013 - 12.2019
- Oversaw on-site operations for community and corporate events, enhancing event execution and visitor engagement.
- Aligned events with Museum’s strategic goals and visitor-first philosophy, ensuring a cohesive experience for attendees.
- Championed Museum’s mission and values, fostering a strong commitment to the visitor experience.
Education
BA French -
Seattle University, Seattle, WA
Skills
- Visitor engagement
- Client relations
- Team collaboration
- Microsoft Office
- Slack, Teams
- Calendaring
Timeline
Front Desk Concierge
Planned Companies
07.2024 - 04.2025
Guest Relations and Visitor Experience Coordinator
DMC Contractor
06.2022 - Current
Visitor Experience Lead, Brand Ambassador
Autodesk, San Francisco
02.2017 - 02.2022
Event Services Lead, Venue Coordinator
Oakland Museum of California
05.2013 - 12.2019
BA French -
Seattle University, Seattle, WA