Monika Reed Northcott
Burlington,NC
Summary
Dedicated professional with a proactive approach and quick learning ability. Demonstrates strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
24
24
years of professional experience
Work History
Visitor Services Coordinator
Alamance County Visitors Bureau
Burlington , NC
08.2022 - Current
- Provided customer service support via phone calls, emails, and live chat services.
- Greeted visitors, answered questions and provided information about the facility.
- Sought out opportunities to improve service levels and corrected problems.
- Organized and maintained visitor logbook.
- Displayed excellent communication skills when interacting with staff members and guests alike.
- Distributed brochures and other informational materials to visitors.
- Identified needs of customers promptly and efficiently.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Manager
Koonce Wooten & Haywood CPA
Raleigh , NC
01.2011 - 07.2022
- Supported departmental managers in entering tax returns and tax records.
- Prepared client financial statements.
- Managed client tax records database and organized contracts efficiently.
- Processed accounts payable and receivable, including invoicing and payments.
- Coded invoices to ensure organized and precise financial records.
- Entered, uploaded, and maintained reports for firms' electronic filing tax returns.
- Maintained compliance with CPA standards through accurate financial documentation.
- Greeted visitors and clients professionally to create a welcoming atmosphere.
Administrative Assistant
City Of Burlington
Burlington , NC
05.2001 - 09.2007
- Balanced and entered weekly revenue data.
- Reconciled daily cash, credit card payments, service invoices, and bank deposits.
- Entered payroll.
- Assisted customers with registrations and data entry.
- Prepared Recreation Commission board minutes and agendas.
Education
High School Diploma -
Graham High School
Graham, NCSkills
- Financial management
- Visitor engagement
- Customer service
- Administrative support
- Database management
- Data entry
- Social media management
References
References available upon request.
Timeline
Visitor Services Coordinator
Alamance County Visitors Bureau
08.2022 - Current
Administrative Manager
Koonce Wooten & Haywood CPA
01.2011 - 07.2022
Administrative Assistant
City Of Burlington
05.2001 - 09.2007
High School Diploma -
Graham High School
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