Mary Stiles
Business Manager
Vilas,NC
Summary
Dynamic professional with a proven track record in small business operations and customer relations. As Owner/Operator at Merry-Land Academy, I designed impactful curricula and fostered strong family partnerships, enhancing children's development. Skilled in relationship building and effective communication, I consistently improved client satisfaction and operational efficiency across diverse teams. I provided immunizations records on an annual basis to the state of NC. I was responsible for submitting attendance monthly to Social Services and The Children's Council.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Owner/Operator/Early Childhood Educator
Merry-Land Academy & Child Care
02.1994 - 10.2025
- Oversaw daily operations, ensuring compliance with child care standards and regulations.
- Managed day-to-day business operations.
- Designed and implemented developmentally appropriate curricula to foster children's growth and learning.
- Assessed individual learning needs through observations and adapted activities accordingly.
- Collaborated with families to support children's social, emotional, and cognitive development.
- Led classroom management strategies promoting positive behavior and inclusivity among students.
- Developed partnerships with community organizations to enhance educational resources available to children and families.
- Advocated for children's rights and well-being within educational settings, ensuring a safe learning environment.
- Developed strong relationships with families through open communication channels, parent-teacher conferences, and community events participation.
- Created a safe, nurturing environment for all children by enforcing strict health and safety protocols within the classroom.
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Monitored classroom to verify safe and secure environment.
Office Manager
Pet Dairy
03.1990 - 05.1993
- Streamlined office operations by implementing efficient scheduling and resource allocation processes.
- Managed vendor relationships to ensure timely procurement of office supplies and services.
- Developed and maintained comprehensive filing systems for enhanced data organization and accessibility.
- Enhanced communication channels across departments, fostering collaboration and information sharing.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Regional Manager
Boston Distributors
06.1986 - 03.1990
- Led cross-functional teams to optimize operational efficiency and enhance customer satisfaction initiatives.
- Provided exceptional customer service, leading to increased client retention rates and long-term partnerships.
- Mentored and trained regional staff, fostering a culture of performance excellence and professional development.
- Established strong client relationships through regular communication, attentive service, and prompt issue resolution.
Education
Associate of Science - Child Care Learning And Administration
Caldwell Community College And Technical Institute
Hudson, NC05-2010
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Certification
- Certified, American Red Cross, Pediatric First Aid, CPR AED 3/10/2025 - 3/2027
Timeline
Owner/Operator/Early Childhood Educator
Merry-Land Academy & Child Care
02.1994 - 10.2025
Office Manager
Pet Dairy
03.1990 - 05.1993
Regional Manager
Boston Distributors
06.1986 - 03.1990
Associate of Science - Child Care Learning And Administration
Caldwell Community College And Technical Institute
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