Mary Stilley
Monticello,IL
Summary
Dedicated caregiver with extensive experience at Villas Of Holly Brook, skilled in dementia care and patient assessments. Proven adaptability and strong ethics led to enhanced patient independence and satisfaction. Recognized for maintaining a safe environment and effectively multitasking to ensure optimal health outcomes. Committed to fostering quality of life for elderly clients.
Overview
15
15
years of professional experience
Work History
Caregiver
Villas Of Holly Brook
07.2023 - 02.2026
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
CDM, CFPP
Kirby Medical Center
06.2014 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Deli Manager
County Market Grocery
07.2012 - 06.2014
- Set schedules for 15 staff by planning and designating shifts and hours.
- Implemented customer feedback system to gather insights, directly leading to menu improvements and service enhancements.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Collaborated with kitchen team to develop new and innovative deli recipes, attracting broader clientele.
- Created enticing deli displays that showcased featured products and attracted customers to the department.
- Implemented cost-saving measures by carefully managing labor hours, reducing overtime expenses.
- Streamlined deli operations through effective scheduling, inventory management, and staff training.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
- Organized special events such as tastings or promotions, driving increased foot traffic to the department.
- Fostered culture of excellent customer service, leading to noticeable increase in repeat customers.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Led by example, working alongside team during busy periods to ensure high-quality service and product delivery.
- Enhanced customer loyalty with meticulous attention to special requests and preferences in deli orders.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Observed quality assurance standards to optimize freshness of deli products.
- Negotiated with suppliers to secure better pricing on high-quality ingredients, positively impacting profitability.
- Maintained high standards of cleanliness and organization, passing all health inspections with outstanding results.
- Executed waste reduction plan by repurposing near-expiry products into creative dishes, contributing to both sustainability and cost savings.
- Developed pricing strategies to maximize profits while maintaining customer satisfaction.
- Trained new staff on deli equipment use and safety, ensuring compliance with all health and safety regulations.
- Reduced employee turnover by creating supportive work environment and offering competitive wages and benefits.
- Conducted regular performance evaluations for staff members, providing constructive feedback for professional growth.
- Optimized staffing levels according to business needs by analyzing daily sales data and adjusting schedules accordingly.
- Improved team morale by implementing system for staff recognition and rewards based on performance and customer feedback.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Improved efficiency in ordering processes, avoiding stockouts while minimizing overstock situations.
- Led team meetings regularly, fostering open communication among staff members about challenges or opportunities for improvement within the department.
- Streamlined inventory management to reduce waste, ordering perfect amount of stock based on forecasted sales.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Inventoried food products and associated materials on weekly basis.
- Managed scheduling efficiently, ensuring deli was adequately staffed during peak hours without overspending on labor.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled food costs and managed inventory.
Lead Cook
Kirby Medical Center
07.2011 - 06.2012
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared ingredients ahead of time to promote efficiency in dish garnishing.
- Achieved high customer satisfaction ratings by promptly addressing concerns regarding menu items or food quality issues.
- Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
- Coordinated with the front-of-house staff to ensure timely dish preparation and delivery for optimal guest experience.
- Demonstrated strong leadership skills by stepping in as acting kitchen manager during periods of personnel absence or transition.
- Coordinated line cook break schedules to avoid delays during busy periods and maintain adequate coverage.
- Mentored junior staff members in culinary techniques, fostering an environment of continuous learning within the team.
Skills
- Dementia care
- Patient assessments
- Elderly care
- Dependable and responsible
- Adaptability and flexibility
- Strong ethics
- Multitasking and organization
Timeline
Caregiver
Villas Of Holly Brook
07.2023 - 02.2026
CDM, CFPP
Kirby Medical Center
06.2014 - 02.2023
Deli Manager
County Market Grocery
07.2012 - 06.2014
Lead Cook
Kirby Medical Center
07.2011 - 06.2012