Open To Work
Mary Suarez
Lakeland,FL
Work Preference
Summary
Dynamic professional with a proven track record at my recent occupations, excelling in team leadership and customer service management. Skilled in training and mentoring staff, I effectively resolved complaints, enhancing customer satisfaction by 20%. Adept at cash handling and fostering a positive work environment, I thrive in fast-paced settings.
Overview
1
1
Language
1
1
Certification
2026
2026
years of professional experience
Work History
Shift Leader
Dunkin' Donuts
- Supervised daily operations and ensured adherence to company policies.
- Trained and mentored new team members on workflow processes.
- Managed inventory levels and placed orders to maintain stock availability.
- Provided exceptional customer service while resolving complaints effectively.
Health Care Assistant
United Health Care Group, Maryland Heights MO
01.2024 - 08.2025
- Assisted in daily patient care activities, enhancing overall patient comfort and satisfaction.
- Supported nursing staff with routine tasks, ensuring efficient workflow and high-quality care.
- Monitored patient vital signs and reported significant changes to healthcare professionals promptly.
- Documented patient information accurately in electronic health records, improving data integrity.
Restaurant Shift Manager
Fred’s Market Place
02.2021 - 04.2025
- Supervised daily operations, ensuring high standards of food quality and customer service.
- Trained and mentored new staff on restaurant protocols and best practices.
- Managed inventory levels, placing orders to maintain stock for busy periods.
- Implemented shift scheduling, optimizing staffing for peak service hours.
Lead Server
Johnson’s Bbq
01.2021 - 02.2025
- Supervised daily restaurant operations, ensuring efficient service delivery and customer satisfaction.
- Trained and mentored new staff on menu knowledge and service standards.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Developed and implemented best practices for table turnover and service speed.
- Collaborated with kitchen staff to ensure timely food preparation and presentation quality.
Shift Manager
Chili's Bar and Grill
11.2018 - 09.2021
- Supervised team of servers and kitchen staff to ensure efficient service delivery.
- Implemented training programs for new hires, enhancing onboarding process.
- Monitored inventory levels and ordered supplies to maintain stock availability.
- Resolved customer complaints promptly, improving overall satisfaction rates.
Education
High School Diploma -
Simmons / Military Academy
07.2013
High School Diploma -
Durant HighSchool
Plant City, FL05.2013
Skills
Positive attitude
Cash handling
Team leadership
Problem-solving
Flexible schedule
Strong verbal and written communication
Customer service management
Training assistance
Team supervision
Certification
CNA - certified nursing assistant
BLS OR CPR - Basic Life support
CEU - Medical Error Prevention
Bloodline Pathogens and Infection Control
Domestic Violence
Serve safe certified
Languages
Spanish
Native or Bilingual
Timeline
Health Care Assistant
United Health Care Group, Maryland Heights MO
01.2024 - 08.2025
Restaurant Shift Manager
Fred’s Market Place
02.2021 - 04.2025
Lead Server
Johnson’s Bbq
01.2021 - 02.2025
Shift Manager
Chili's Bar and Grill
11.2018 - 09.2021
Shift Leader
Dunkin' Donuts
High School Diploma -
Simmons / Military Academy
High School Diploma -
Durant HighSchool