Mary Susan Regin
Syracuse,NY
Summary
Payroll and HR leader supporting about 3,500 employees across healthcare operations. Supervises payroll staff, resolves complex pay and timekeeping issues, partners with Human Resources and Finance on terminations and final wages, and uses Kronos, Lawson, and QuickBooks to support accurate, compliant service.
Overview
13
13
years of professional experience
Work History
Payroll Processing Supervisor and Administrator, Finance Department
Crouse Health
Syracuse, NY
02.2019 - Current
- Accurate, timely compensation supported for about 3500 employees across Crouse Hospital and Crouse Medical Practice through payroll leadership.
- Stronger payroll accuracy, compliance, and service delivery achieved through process review and improvement.
- Improved payroll team performance by guiding support coordinators, organizing daily responsibilities, and resolving complex payroll and employee-service issues.
- Provided reliable guidance to employees and managers regarding payroll inquiries. to employees, managers, Human Resources, and organizational leaders on pay deductions, tax withholding, direct deposit, time accruals, and payroll policies.
- Smooth final-payroll processing achieved through collaboration with Human Resources on terminations, accrued benefit payouts, employment verifications, and final wages.
- Maintained clean time-accrual records for accurate payroll processing. Maintained and resolved timekeeping and leave-balance discrepancies.
- Better cross-department workflows created through partnership with Human Resources, Accounts Payable, Crouse Health Foundation, and other departments.
- Timely annual W-2 and Form 1095-C processing and distribution completed.
Administrative Support Coordinator
Baker Regional NICU
Syracuse, New York
05.2016 - 02.2019
- Delivered comprehensive HR administrative support for nursing staff, enhancing payroll accuracy, optimizing scheduling, and ensuring compliance in performance appraisals and employee relations. Managed confidential records, addressed discrepancies, coordinated disciplinary meetings, and streamlined support for nursing leadership's calendars and departmental meetings.
- Coordinated Baker Regional NICU schedules for staff, families, and clinical appointments.
- Managed patient records and updated confidential neonatal documentation.
- Answered incoming phone calls and routed calls to nurses, providers, and support teams.
Patient Account Representative Float
Business Office
Syracuse, New York
08.2014 - 05.2016
- Verified insurance and demographic information, obtained authorizations, maintained confidential records, and assisted with cashier and account follow-up to ensure seamless patient account management.
- Processed patient accounts in business office using billing records and insurance guidelines.
- Reviewed account balances and corrected payment postings for patient records.
- Answered patient billing questions with clear, professional communication.
Patient Access Representative
Admitting Office
Syracuse, New York
10.2013 - 08.2014
- Registered patients, verified insurance and demographic information, and obtained required authorizations while maintaining accurate records and ensuring confidentiality.
- Collected insurance details from patients during the admission process to ensure coverage. and updated patient records in admitting systems.
- Registered patients in admitting office and verified demographic information.
- Explained admission procedures and answered patient questions with clear guidance.
Education
Bachelor of Arts - English Literature
Le Moyne College
Syracuse, NY01-2011
Skills
- HR and payroll administration
- Tax compliance
- Tax document processing
- Benefits administration
- Attendance management
- Onboarding processing
- Employment verification
- Appraisal coordination
- Employee and manager relations
- Labor relations management
- Policy administration
- Workflow optimization
- Kronos UGK, Lawson & QuickBooks
- Lifecycle support
- Team leadership
- Records confidentiality
Personal Information
Title: Human Resources and Payroll Professional
Certifications
- Leadership Development
- Future Leader Program
- Crouse Hospital | November 2021
Timeline
Payroll Processing Supervisor and Administrator, Finance Department
Crouse Health
02.2019 - Current
Administrative Support Coordinator
Baker Regional NICU
05.2016 - 02.2019
Patient Account Representative Float
Business Office
08.2014 - 05.2016
Patient Access Representative
Admitting Office
10.2013 - 08.2014
Bachelor of Arts - English Literature
Le Moyne College