Julie Aurelio
Gainesville,FL
Summary
Operations leader with extensive experience in managing diverse business functions, including finance, human resources, and client billing. Recognized for improving operational efficiency and compliance while delivering high-quality service. Seeking a remote or hybrid role to leverage comprehensive administrative and operational expertise for organizational success.
Overview
15
15
years of professional experience
Work History
Director of Operations
Neuro-development of Words (NOW!) / The Morris Center
Gainesville, Florida
06.2011 - 08.2026
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Directed finance, human resources, payroll, scheduling, billing, and administrative services.
- Managed day-to-day operations of a large staff in multiple departments.
- Oversaw daily operations to ensure efficient service delivery in neuro-development programs.
- Managed cross-functional teams to enhance collaboration and workflow effectiveness.
- Analyzed operational data to identify areas for process improvement and efficiency.
- Identified areas where process improvements could be made resulting in increased productivity.
- Created policies and procedures for improved workflow processes.
- Facilitated communication between departments to streamline project execution and support services.
- Coordinated staff scheduling and workflows to optimize service delivery.
- Coordinated training sessions for staff on best practices and operational procedures.
- Led operational financial and administrative functions, ensuring efficient daily operations.
- Ensured compliance with applicable laws, regulations, industry standards.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Worked with management team to develop operational goals aligned with business strategy.
- Provided leadership and guidance to subordinate managers and supervisors.
- Developed and maintained client relationships to grow business and improve account retention.
- Oversaw billing operations for approximately 150 clients, including invoicing and payment processing.
- Managed payroll, benefits, onboarding, and personnel records for 15 to 50 employees.
- Administered education scholarship programs, ensuring documentation and compliance with requirements.
- Established operational guidelines and identified opportunities for improvement.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Implemented successful business strategies to increase revenue and target new markets.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Forecasted customer demand to set prices or credit terms for goods or services.
Education
Bachelor's Degree -
University of Florida
Gainesville, FL12-2003
Skills
- Operations management
- Business operations
- Financial administration
- Client billing management
- Payroll management
- Payroll processing
- HR payroll administration
- Employee onboarding
- Benefits administration
- Regulatory compliance
- Process optimization
- Cross-functional collaboration
- Operational effectiveness
- Data analytics
- Data reporting
- Budget support and reporting
- Workforce scheduling and workforce coordination
- Commercial billing practices
- Program funding management
- Microsoft Office Suite proficiency
- Attendance management
- Electronic payment processing
- Task management
- Schedule management
- Scheduling
- Schedule coordination
- Organizational management
- Executive administration
- Confidential records management
- Policy development
- Critical thinking
- Analytical skills
- Problem-solving
- Effective communication
- Customer relations management
- Multitasking
- Attention to detail
- Scheduling
- Schedule coordination
- Problem-solving
Additional Information
Director of Operations, Operations Manager, Business Operations Manager, HR Operations Manager, Office Manager, Administrative Manager, Program Operations, Billing Coordinator, Schedule Coordinator, Language Therapist, related leadership positions, Seeking remote or hybrid opportunities while remaining based in the Gainesville, Florida area.
Timeline
Director of Operations
Neuro-development of Words (NOW!) / The Morris Center
06.2011 - 08.2026
Bachelor's Degree -
University of Florida