Michael Finch
Chicago,IL
Summary
Hi there! My name is Michael, I am Director of Operations seeking an opportunity to leverage my many years of outstanding leadership in Operations, sales, and corporation elevation. I have advanced expertise in operations, quality control, commercial national sales, and event organization. In my previous roles as a Director, I have been able to evolve my corporation's standards for both owners and customers through compliance, consulting, staffing, training, and development. I am eager to learn and enhance my career with an organization that can benefit from my strengths and provide development for improvements. I am enthusiastic about learning new ways to improve company opportunities. I seek areas where I can apply tools I've gained while growing within and expand my skill set.
Overview
16
16
years of professional experience
Work History
Director of Operations
Allied Universal Security Services
02.2024 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
Executive Vice President of Operations
Agb Investigative Services
02.2021 - 10.2023
- Manage the $20 million PepsiCo portfolio across multiple states
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- As a result, have maintained superior client engagement, and satisfaction during the transition process
- Proactively sourced leadership talent to support expansion plans.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
Operations Manager
MSP1 Intelligence
12.2019 - 01.2021
- Supported C-Suite team through scheduling of interdepartmental meetings, managed field supervisor schedules, and oversaw calendars/planning, and travel expenses.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Improved overall team productivity by implementing best practices in organization and time management.
Director of Building Security/Operations
Midway Building Services (Chicago Booth School of Business)
10.2011 - 07.2017
- Directly responsible for the overall management of security and life safety program for both Gleacher sites
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Assisted in recruiting, hiring and training of team members.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Selecting permanent officers and ensure all security policies are up to date and readily available for all security staff.
Office Lead Administrator
Alderman Office of Chicago 24th Ward (Michael Chandler)
07.2012 - 08.2014
- Maintain an upbeat professional office experience
- Supervise all office activities, and operations
- Manage administrative staff, vendors, and guest
- Answer incoming request from various city officials & offices.
Armed Security Supervisor
S&C Electric Company
04.2008 - 11.2011
- Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards
- Develop and maintain effective relationships with clients and employees and serve as the liaison between S and C and our assigned staff.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Maintained detailed records of daily activities, incident reports, and personnel information for accurate documentation purposes.
- Successfully prevented unauthorized access to sensitive areas through vigilant monitoring of perimeter fencing, access points, and CCTV systems.
- Managed access control systems, ensuring only authorized individuals were granted entry into restricted areas.
- Responded promptly to alarms or calls for assistance while adhering to established procedures for escalation as necessary.
- Implemented effective crowd control measures during high-traffic events or emergencies without compromising overall safety objectives.
- Enhanced security measures by implementing thorough risk assessments and proactive surveillance strategies.
- Developed comprehensive emergency response plans to address potential threats or crises effectively.
- Trained new hires on company protocols, use of equipment, and proper security techniques to ensure consistency in service delivery.
Education
High School Diploma -
Von Steuben MSC
Chicago, IL06.2008
Skills
- Commercial Sales
- Management
- Recruitment
- Training & Development
- CCTV
- CCL
- CPR/AED
- Corporate/National Security
- Quality Control
- PERC Card
- Microsoft Office & CRM Management
- Health and Safety Management
- Operations Management
- Operational Excellence
- Organizational Development
- Talent Acquisition
- Global Operations
- Workforce Planning
- Succession Planning
- Business Intelligence
- Public Relations Management
- Corporate Social Responsibility
- Strategic planning and execution
- Safety Management
- Leadership training
- Operations Oversight
- Budget Control
- Purchasing and planning
- Performance Analysis
- Cost analysis and savings
- Business Development
- Business Administration
- Problem-Solving
- Time Management
Timeline
Director of Operations
Allied Universal Security Services
02.2024 - Current
Executive Vice President of Operations
Agb Investigative Services
02.2021 - 10.2023
Operations Manager
MSP1 Intelligence
12.2019 - 01.2021
Office Lead Administrator
Alderman Office of Chicago 24th Ward (Michael Chandler)
07.2012 - 08.2014
Director of Building Security/Operations
Midway Building Services (Chicago Booth School of Business)
10.2011 - 07.2017
Armed Security Supervisor
S&C Electric Company
04.2008 - 11.2011
High School Diploma -
Von Steuben MSC
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