Mary Tate
Fairmount,IL
Summary
Dynamic Shipping Supervisor at Quaker Oats with a proven track record in enhancing operational efficiency and safety protocols. Skilled in staff supervision and clear communication, I successfully implemented inventory management strategies that improved accuracy and reduced discrepancies. Committed to fostering teamwork and mentoring, I ensure a productive and compliant work environment.
Overview
16
16
years of professional experience
Work History
Shipping Supervisor
Quaker Oats
Danville Il
01.2024 - 08.2024
- Developed effective communication channels between warehouse, shipping department, and sales teams for smooth operations.
- Coordinated with warehouse staff to ensure accurate inventory management and timely shipments.
- Inspected loading operations for improvements in efficiency and safety.
- Maintained accurate documentation for all shipments, ensuring compliance with regulatory requirements.
- Supervised shipping team of 12-15 employees.
- Implemented safety protocols in the workplace, reducing accidents and ensuring employee wellbeing.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Assigned tasks to team members to complete within designated time frames.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
Senior Lab Technician
Quaker Oats
Danville IL
04.2022 - 12.2023
- Minimized lab accidents by adhering to safe work practices and procedures.
- Monitored inventory levels of critical supplies, proactively ordering replacements as necessary to prevent delays in project completion timeliness.
- Ensured the integrity of analytical results by implementing stringent quality assurance measures, including regular performance evaluations and proficiency testing.
- Increased accuracy of test results through rigorous quality control measures and data validation processes.
- Planned, directed and participated in collection of all applicable samples.
- Operated specialized equipment such as YSI and the salt Titrator to accurately measure test results.
- Maintained a safe working environment by adhering to strict safety guidelines and promptly addressing any potential hazards or concerns.
- Developed strong relationships with colleagues across departments, fostering collaboration on cross-functional initiatives that required input from multiple areas of expertise.
- Trained technicians to operate lab equipment.
- Conducted weekly lab inventory and fulfilled stock of materials such as test tubes and calibration solutions to prevent testing delays.
- Led team meetings with lab technicians and Lab Manager to discuss test results and status of tests in progress.
- Trained lab technicians on proper laboratory techniques, improving overall team performance and skillsets.
- Calibrated lab equipment to safeguard accuracy and integrity of test results.
- Used computers and variety of automated test equipment.
- Compiled test results, generated reports and presented results to Lab Manager.
- Provided technical support during audits or inspections, demonstrating compliance with industry regulations and standards.
- Reduced equipment downtime by conducting routine maintenance checks and calibrations as needed.
- Produced and updated lab records, logbooks and test procedures.
- Trained lab technicians on proper testing and collection techniques.
- Maintained accurate files and entered test results into computer system.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Maintained documentation on tests performed in lab.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Prepared reagents and solutions to use for laboratory testing and analysis.
- Oversaw items in inventory and reordered before supplies diminished.
- Recorded and analyzed data to produce reports of results.
- Analyzed results using analytical software and created reports.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
Lab Technician
Quaker Oats
Danville, IL
01.2019 - 04.2022
- Completed daily, weekly, and monthly audits to make sure no mistakes were made when producing products.
- Gathered and led daily quality meetings to sample and test products to make sure the best quality products were being produced.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
- Troubleshot equipment malfunctions, ensuring minimal downtime and maintaining optimal functionality.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Prepared samples for analysis by performing complex sample preparation tasks.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Inspected laboratory equipment to maintain good working condition for optimal results.
Service Advisor
Champaign Ford City
Champaign, IL
07.2017 - 12.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
Service Manager
Courtesy Ford/Courtesy Motors
Danville, Il
02.2009 - 12.2016
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
- Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
- Defined clear targets and objectives and communicated to other team members.
Education
Bachelor in Education -
Illinois State University
Normal, IL12.1997
Arts
Parkland College
Champaign, IL12.1995
General Studies
Mahomet Seymour High School
Mahomet, IL05.1992
Skills
- Staff supervision
- Safety procedures
- Positive attitude
- Mentoring and training
- Work Planning and Prioritization
- Employee performance evaluation
- Safety standards
- Clear communication
- Records maintenance
- Workflow coordination
- Policy and procedure enforcement
- Schedule coordination
- Equipment inspection
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Workplace safety
- Excellent communication
Timeline
Shipping Supervisor
Quaker Oats
01.2024 - 08.2024
Senior Lab Technician
Quaker Oats
04.2022 - 12.2023
Lab Technician
Quaker Oats
01.2019 - 04.2022
Service Advisor
Champaign Ford City
07.2017 - 12.2017
Service Manager
Courtesy Ford/Courtesy Motors
02.2009 - 12.2016
Bachelor in Education -
Illinois State University
Arts
Parkland College
General Studies
Mahomet Seymour High School