Summary
Overview
Work History
Education
Skills
Timeline
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Mary Taylor

Bartlett,TN

Summary

Dynamic Customer Support Specialist with over 20 years at Marshall's, adept at enhancing customer satisfaction through effective CRM software utilization and active listening. Proven track record in conflict resolution and training, driving service improvements and fostering team collaboration to achieve optimal results. Committed to delivering exceptional support experiences. Retail experience in all areas and many stores; Fossil, Cache', Linens and Things and many others. I work well with people and I stay current on the latest trends and fashions.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Marshall's
04.2022 - Current
  • Resolved customer inquiries efficiently using CRM software.
  • Improved customer satisfaction through effective troubleshooting techniques.
  • Collaborated with team to streamline communication processes for enhanced service delivery.
  • Managed high-volume call flow while maintaining attention to detail and accuracy.
  • Implemented feedback-driven improvements in service protocols and procedures.
  • Developed and maintained knowledge base for new product releases and updates.
  • Trained junior staff on best practices for handling complex customer issues.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Over 20 years of service to Marshall's locations all over the US.

Sales Consultant

Talbots
10.2021 - Current
  • Assisted customers in identifying product needs and providing tailored solutions.
  • Conducted market research to understand customer preferences and trends.
  • Collaborated with team members to enhance product knowledge and service delivery.
  • Managed inventory levels to ensure availability of popular items for customers.
  • Facilitated training sessions on sales techniques and product features for new staff.
  • Developed rapport with customers to foster loyalty and repeat business opportunities.
  • Supported promotional events by organizing displays and engaging with attendees.
  • Resolved customer inquiries and concerns promptly, enhancing overall satisfaction.

Education

BBA - Marketing Management

University of Memphis
Memphis, TN
05-1985

Skills

  • Problem-solving
  • Complaint handling
  • Data entry
  • Help desk support
  • Customer relationship management (CRM)
  • CRM software

Timeline

Customer Service Representative

Marshall's
04.2022 - Current

Sales Consultant

Talbots
10.2021 - Current

BBA - Marketing Management

University of Memphis

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Mary Taylor