Mary Theiss
Cranberry Township,PA
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
M&S maintenance service
East Pittsburgh, Pennsylvania
06.2008 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Answered questions from customers regarding products and services offered by the company.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Directed customer inquiries to appropriate department personnel.
- Payroll
Customer Service Representative Manager
One simple loan
Clearwater, Florida
09.2008 - 12.2011
- Analyzed customer feedback to identify areas for improvement in service quality.
- Developed and implemented customer service policies and procedures.
- Trained new Customer Service Representatives on company protocols, products, and services.
- Resolved escalated customer complaints promptly and professionally.
- Coached Customer Service Representatives on improving communication skills with customers.
- Generated reports to track customer satisfaction ratings and other KPIs.
- Created training materials for ongoing development of Customer Service Representatives' knowledge base.
- Provided guidance to team members regarding difficult or complex inquiries from customers.
Patient Care Coordinator
Delta Dental Insurance
Parsippany, NJ
11.2002 - 04.2008
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Explanation of benefits
Education
High School Diploma -
Roxbury High School
Succasunna, NJ06-2004
Skills
- Information Security
- Reception oversight
- Document Control
- Scheduling
- Bookkeeping
- Workflow Optimization
- Filing
- Mail handling
- Minute Taking
- Office Administration
- Appointment Scheduling
- Data Entry
- Check processing
- Invoice Processing
- Meeting planning
- Travel Coordination
- Report Writing
- Database Management
- Spreadsheet Management
- Clerical Support
- Staff Management
- Executive management support
- Accounting Support
- Payroll liability and deductions
- Database entry
- Multi-line phone proficiency
- Patient care advocacy
- Typing 45 WPM
- Sensitive material handling
- Data entry documentation
- Computer Skills
- Recruiting
Timeline
Customer Service Representative Manager
One simple loan
09.2008 - 12.2011
Administrative Assistant
M&S maintenance service
06.2008 - Current
Patient Care Coordinator
Delta Dental Insurance
11.2002 - 04.2008
High School Diploma -
Roxbury High School