Summary
Overview
Work History
Education
Skills
Certification
Key Qualifications
Honors Awards
Volunteer Experience
Timeline
Generic

Mary Tolbert

Milwaukee,WI

Summary

Highly motivated and dedicated individual who takes pride in delivering exceptional customer service. With a proven track record of achieving results, I am eager to pursue new career opportunities in the healthcare industry where I can utilize my skills and experience to make a positive impact.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Manager

Healthcare Service Group
Bensalem PA, PA
11.2021 - Current
  • Address issues in a professional manner and resolve staff and customer service problems
  • Build relationships and stay attentive to employees by motivating them to succeed and improve
  • Manage inbound and outbound calls, keep accurate and complete department records, process payroll, prepare bank deposits, take inventory, and ensure adherence to policies and procedures
  • Supervise team members, create schedules, hire and train new employees, and delegate tasks.

Home Health Caregiver

Home Instead Senior Care Home
Milwaukee, WI
08.2019 - 10.2021
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Provided mobility assistance such as walking and regular exercising.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted disabled clients to support independence and well-being.

Environmental Services Supervisor

Froedtert Menomonee Falls
Menomonee Falls, WI
09.2019 - 10.2020
  • Delegated assignments and verified work quality and completion according to facility and regulatory standards.
  • Led training in sanitation and cleaning practices.
  • Supervised and directed daily work of team of 20 sanitation personnel.
  • Operated bucket loader to transport items between locations.

Environmental Services Supervisor

Aurora Advanced Healthcare
West Allis, WI
06.2014 - 09.2019

Manager of Environmental Services

Advance Healthcare
Milwaukee , WI
04.1996 - 06.2014
  • Delegated assignments and verified work quality and completion according to facility and regulatory standards.
  • Led training in sanitation and cleaning practices.
  • Supervised and directed daily work of team of 23 sanitation personnel.
  • Stored chemicals in compliance with Government regulations.

Education

Associate of Science Degree / Health Sciences – Medical Administrative Assistant -

Ultimate Medical Academy

Skills

Written and verbal communicationundefined

Certification

Advance Healthcare, Milwaukee, WI, CPR

Key Qualifications

  • Medical Administrative Assistant
  • Medical Terminology
  • Medical Transcription
  • Patient Processing
  • Patient Registration
  • Medical Records Management
  • Check In
  • Check Out
  • Data Entry
  • Release of Information
  • HIPAA Compliance
  • Medical Laws & Ethics
  • CMS 1500 Claim Form
  • Billing Cycle
  • Claims Appeal Process
  • Medical Billing Knowledge
  • Third Party Billing
  • Medicare
  • Medicaid
  • HMO
  • PPO
  • Basic Coding Skills for ICD-10 & CPT
  • Insurance Verification
  • Anatomy & Physiology

Honors Awards

  • Healthcare Service Group Certificate of Excellence for recognition of your important contribution to achieving the Survey of Excellence in Environmental Service during the annual survey at Menomonee Fall Health Services
  • Healthcare Service Group Completion of HCSG Manager -in-training program 11/2022

Volunteer Experience

  • Kinship Community Center, Milwaukee, WI, 11/2023, 01/2023, food packer, I volunteer as a food packer which I fill the different baskets for families.
  • Northside Church of God, Milwaukee, WI, 01/2023, Present, food distributor, organize the actual food baskets given out to the community

Timeline

Manager

Healthcare Service Group
11.2021 - Current

Environmental Services Supervisor

Froedtert Menomonee Falls
09.2019 - 10.2020

Home Health Caregiver

Home Instead Senior Care Home
08.2019 - 10.2021

Environmental Services Supervisor

Aurora Advanced Healthcare
06.2014 - 09.2019

Manager of Environmental Services

Advance Healthcare
04.1996 - 06.2014

Associate of Science Degree / Health Sciences – Medical Administrative Assistant -

Ultimate Medical Academy

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Mary Tolbert