Mary Torres
Warren,NJ
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Great attention to detail and a known advocate for my team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Program Manager
Lindblad Expeditions
06.2011 - Current
- Work off of Operations Calendar to compile, verify the accuracy, and distribute all reports needed by the ships, local land agents and staff.
- Pro-actively identify and pursue missing required guest information, including passport & visa information, flight information, medical details, dietary needs, boot, and parka sizes by operational deadlines.
- Review Program Manager inbox for incoming guest information and/or questions
- Transmitting medical documentation to ship physician for review and approval and following up with guests as directed.
- Generate, format, and edit all required manifests and lists for particular expeditions.
- Ensuring complete accuracy of all manifests and documents transmitted to the ship in both the preliminary and final versions.
- Review all guest reservations and send Final Documents to guests and agents.
- Review and communicate last minute changes in guest information to the ship and land operators.
- Provide Trip Mate with guest reservation financial information to process insurance claims.
Expedition Specialist
Lindblad Expeditions
01.2009 - 06.2011
- Created reservations for new and past guests.
- Answered guest inquiries and provided customer service for past and present guests.
- Managed Explorer Email box emails.
- Developed strong client relationships through consistent communication and attentive service.
Inventory Control Coordinator
Lindblad Expeditions
12.2007 - 01.2009
- Managed inbound and outbound shipments, prioritizing time-sensitive deliveries for MSS. Including cabin tags, luggage tags, travel wallets, ribbons, and all final documents materials.
- Put together pre and final documents packets and ship to guests and agents.
Customer Service Representative
Acme Markets, Inc
Union, NJ
2001.02 - 2007.06
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Bachelor of Science - Psychology
Kean University
Union, NJ05.2007
Skills
- Quality Assurance
- Team Motivation
- Detail Oriented
- Customer Service
- Flexible and Adaptable
- Work Planning and Prioritization
- Training and Development
Timeline
Program Manager
Lindblad Expeditions
06.2011 - Current
Expedition Specialist
Lindblad Expeditions
01.2009 - 06.2011
Inventory Control Coordinator
Lindblad Expeditions
12.2007 - 01.2009
Customer Service Representative
Acme Markets, Inc
2001.02 - 2007.06
Bachelor of Science - Psychology
Kean University
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