Mary Trotta
Toms River,NJ
Summary
Detail-oriented Medical Unit Clerk with a strong focus on patient care and effective communication. Committed to maintaining confidentiality and facilitating teamwork to enhance service delivery.
Overview
20
20
years of professional experience
Work History
Medical Unit Clerk
RWJ Barnabas Behavioral Health Center
Toms River, NJ
10.2020 - Current
- Processed patient admissions and discharges while adhering to privacy regulations.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Entered patient information into the electronic health record system accurately.
- Reviewed charts to ensure accuracy of data entry and maintained patient records in accordance with HIPAA guidelines.
- Communicated effectively with physicians, nurses and other healthcare team members regarding patient care needs.
- Provided assistance in coordinating transfers between units or facilities when necessary.
- Attended training sessions on new policies, regulations or procedures relating to medical unit operations.
- Assisted with coordinating referrals between primary care providers and specialists as needed.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Prepared charts for outpatient and inpatient services.
- Answered phones to transfer calls or relay messages to patients or staff.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Coordinated supply replenishment to meet expected unit demands.
- Trained new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
- Facilitated communication between medical staff, patients, and families, improving service delivery.
- Managed the organization and cleanliness of the nursing station and patient areas.
- Managed patient admission and discharge processes efficiently, ensuring accurate documentation and patient satisfaction.
- Answered phone calls, providing courteous and informative responses to inquiries.
- Assisted with patient transport arrangements, ensuring safe and timely transfers.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
Medical Unit Clerk
RWJ Barnabas Behavioral Health Center
Toms River, New Jersey
03.2011 - 01.2017
- Managed patient records and ensured accurate documentation in electronic systems.
- Coordinated communication between medical staff and patients for scheduling appointments.
- Assisted in maintaining a clean and organized front desk area for patient interactions.
- Supported staff with administrative tasks, including filing and data entry activities.
- Processed patient admissions and discharges while adhering to privacy regulations.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Entered patient information into the electronic health record system accurately.
- Provided customer service by greeting visitors, answering inquiries and directing them to the appropriate department or personnel.
- Reviewed charts to ensure accuracy of data entry and maintained patient records in accordance with HIPAA guidelines.
- Communicated effectively with physicians, nurses and other healthcare team members regarding patient care needs.
- Assisted with coordinating referrals between primary care providers and specialists as needed.
- Assisted nursing and medical staff in clerical duties to support patient care.
- Prepared charts for outpatient and inpatient services.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Participated with health care team to deliver quality and customer-focused health care to patients.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Provided clerical support to multiple departments as needed, demonstrating versatility and teamwork.
- Monitored and ordered office and medical supplies, maintaining optimal stock levels.
- Maintained accurate and up-to-date patient medical records, adhering to confidentiality policies.
- Conducted patient satisfaction surveys and reported findings to management for service improvement.
- Answered phone calls, providing courteous and informative responses to inquiries.
- Assisted with patient transport arrangements, ensuring safe and timely transfers.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
Medical Unit Clerk/Heart Monitor Technician
Ocean Medical Center
Brick, NJ
06.2006 - 05.2008
- Managed patient records and ensured accurate data entry in electronic system.
- Assisted medical staff with administrative tasks and clerical support.
- Processed patient admissions and discharges efficiently at front desk.
- Ensured that all necessary documents were completed accurately before submitting them for processing.
- Attended training sessions on new policies, regulations or procedures relating to medical unit operations.
- Provided customer service by greeting visitors, answering inquiries and directing them to the appropriate department or personnel.
- Provided assistance in coordinating transfers between units or facilities when necessary.
- Assisted medical staff with patient care, including taking vital signs, preparing patients for examinations and providing support during procedures.
- Prepared charts for outpatient and inpatient services.
- Answered phones to transfer calls or relay messages to patients or staff.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Managed the organization and cleanliness of the nursing station and patient areas.
- Facilitated communication between medical staff, patients, and families, improving service delivery.
- Supported the implementation of new healthcare technologies and systems.
- Answered phone calls, providing courteous and informative responses to inquiries.
- Trained new unit clerks and volunteers, fostering a collaborative and knowledgeable team environment.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Compiled and coded patient information or data in appropriate computer system.
- Monitored patient heart rhythms using advanced telemetry equipment.
- Recorded and analyzed data from cardiac monitoring systems.
- Assisted medical staff in interpreting cardiac events and anomalies.
- Maintained and calibrated heart monitoring devices for optimal performance.
- Collaborated with healthcare teams to enhance patient care protocols.
- Documented patient information accurately in electronic health records.
- Utilized a variety of software applications to process data from cardiac monitoring systems.
- Demonstrated expertise in reading EKGs and ECGs from various types of machines.
- Maintained inventory levels of supplies necessary for heart monitoring operations.
- Documented all patient data, including vital signs and ECG readings, into electronic health records.
- Reported any irregularities or changes in patient conditions promptly to attending physician or nurse supervisor.
- Responded quickly to alarms from monitored patients requiring immediate attention or intervention.
- Prepared reports summarizing test results for review by cardiologists or other medical staff members.
- Attended educational seminars or workshops related to advances in cardiac monitoring technology.
Education
High School Diploma -
West Side High School
Newark, NJ06-1964
Skills
- Electronic health records
- HIPAA compliance
- Medical terminology
- Patient admissions
- Data entry accuracy
- Healthcare scheduling
Timeline
Medical Unit Clerk
RWJ Barnabas Behavioral Health Center
10.2020 - Current
Medical Unit Clerk
RWJ Barnabas Behavioral Health Center
03.2011 - 01.2017
Medical Unit Clerk/Heart Monitor Technician
Ocean Medical Center
06.2006 - 05.2008
High School Diploma -
West Side High School