Summary
Overview
Work History
Education
Skills
Timeline
Generic

Truitt Mary

CUSTOMER SERVICE AGENT
Memphis,TN

Summary

Dynamic customer service professional with a proven track record at FedEx, excelling in problem-solving and relationship building. Adept at utilizing CRM software to enhance customer satisfaction and loyalty, while effectively managing high call volumes. Recognized for clear communication and exceptional complaint resolution skills, driving positive outcomes in fast-paced environments.

Overview

38
38
years of professional experience

Work History

OneCall Agent/Customer Service Representative

FedEx
Memphis, TN
01.1988 - 10.2024
  • Resolved customer inquiries efficiently, ensuring high levels of satisfaction and loyalty.
  • Utilized CRM software to track interactions and update customer information accurately.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.

Education

High School Diploma -

Central High School
Memphis
05-1978

No Degree - Social Work

Tennessee State University
Nashville
05-1984

Skills

  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Relationship building
  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Documenting information

Timeline

OneCall Agent/Customer Service Representative

FedEx
01.1988 - 10.2024

High School Diploma -

Central High School

No Degree - Social Work

Tennessee State University
Truitt MaryCUSTOMER SERVICE AGENT