Mary Turner

• Maintained extensive knowledge of company products to recommend items aligned with customer needs.
• Documented customer interactions in internal database to maintain customer service history details.
• Sales and Service of Sky Miles Accounts, sale and provide customers the most efficient airline ticket to ensure travel needs are met.
• Engaged in cross-selling and up-selling airline tickets and products to enhance customers' experiences and generate revenue.
• Utilized telephone, online chat and email platforms to deliver outstanding customer service.
• Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.

• Cleaned airplanes between flights, sanitized lavatories and seat trays as per company specifications. Assist with unloading gate checked bags. Keep supplies stocked needed to clean aircraft based on CDC COVID regulations.
• Team Member Services Agent: Review and maintain internal control documents, monitor training compliance, create spreadsheets, update weekly employee work schedules, process approved employee swaps, daily payroll processing, weekly performance reports, assist in audits and monthly inventories and act on behalf of the General Manager as directed. Enforce policies and procedures while taking into consideration the needs of our team members while remaining fair and consistent. Assist Agents with Vacation request, status change request, and Sick leave request, and payroll reporting. Volunteer with Recruiting Department in conducting recruiting events/job fairs.
• Issue communication's equipment to agents. Ensure all scanners are in proper working condition in order to communicate effectively with Pilots, Gate Agents and Maintenance staff. Maintain and reconcile Agent's Inventory daily.
• Assembled and filled more than 24 duty bags per day, troubleshoot defective communication devices and prepared all shipping documentation.

• Mitigated risks by accurately analyzing and evaluating criminal prosecutory information, including complaints, citations and search warrants while processing crime scenes for district attorney and magistrate office case preparation.
• Planned, scheduled and supervised work of eight to ten subordinates.
• Implemented training programs for over new recruits.
• Eliminated process discrepancies by accurately investigating felony-level property and violent crimes, including sexual assault, domestic violence and sexual misconduct to achieve successful prosecution of cases.
• Policed assigned areas to check homes, businesses and public roads for signs of disturbance.
• Accompanied officers during shifts to evaluate performance and resolve any incorrect behaviors.
• Assisted HR with developing recruiting plans, job fairs. Actively engage with HR Managers, developed process for conducting Background Investigations for each candidate, conducted Background Investigation from application process through physical agility testing, mental health evaluation, polygraph evaluation, presentation of background of each candidate to Chief and HR Director. Set up initial interviews, panel interviews, and prepared each candidate package to AZ Post Represented and to Academy staff. Mentored recruit officers through Academy to Field Training Process.
• Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
• Led shift briefings to inform officers of important considerations such as properties to check and individuals of note in local areas.

MARICOPA COUNTY ATTORNEY’S OFFICE, Phoenix, Arizona

Detective 2005-2007

• Conduct interviews of victims/witnesses in criminal cases.
• Locate witnesses, documents, information and evidentiary items.
• Develop, utilize and maintain informants and information resources.
• Conduct internal administrative investigations as assigned. Compose extensive reports, memos and other correspondence using a computer.
• Serve criminal subpoenas, legal process and/or documents as required.
• Maintain AZ peace officer certification requirements in accordance with AZ POST Admin Code R-13-4-111 for all sworn positions.
• Meet with attorneys and assist in the preparation of cases for trial.
• Testify in court as required. Perform advanced, specialized or original criminal investigations which may involve undercover or covert responsibilities, search warrants and arrests. Operate a motor vehicle.

Arizona Department of Corrections, Phoenix, Arizona

Detective 2004-2005

• Coordinates assistance and suspect identification to other law enforcement agencies in fugitive apprehension and crime suppression.
• Also assesses threats on department employees and provides protection whenever necessary.
• Responsible for investigation of all crimes that occur within the state's prisons.
• Handles all internal investigations comprised of investigations of alleged inappropriate behavior by department employees.

Cincinnati Police Department, Cincinnati, Ohio

Homicide Detective, Personal Crimes Detective, Police Officer, 1997-2004

• Respond to emergency and non-emergency calls
• Patrol assigned areas
• Conduct traffic stops and issue citations
• Obtain warrants and arrest suspects
• Write detailed reports and fill out forms
• Prepare cases and testify in court
• Detectives and criminal investigators :
• Investigate homicides, sexual assaults, bank robberies, missing persons and other felony crimes
• Collect and secure evidence from crime scenes
• Conduct interviews with suspects and witnesses
• Observe the activities of suspects
• Obtain warrants and arrest suspects
• Write detailed reports and prepare cases for felony prosecution