Summary
Overview
Work History
Education
Skills
English and spanish
Languages
Timeline
Generic

Tomas Echevarria

Miami Gardens,FL

Summary

Accomplished in enhancing airline operations and customer satisfaction, my tenure at American Airlines honed my expertise in cargo handling and safety regulations, alongside refining my interpersonal abilities. Achieved a notable improvement in on-time performance rates through diligent coordination and safety compliance, demonstrating a blend of technical proficiency and adept customer service. Safety-focused Fleet Service Clerk offering 20 years of positive performance in airline support roles. Well-versed in managing and transporting cargo across domestic and international routes. Reliable Fleet Service Clerk aiming to leverage advanced knowledge of airline policies aircraft maintenance and DOT regulations. Offering over 20 years of expertise in safe and efficient fuel storage and replenishment to american airlines and american eagle and working at airport 's team. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience

Work History

Fleet Service Clerk-customer Service Representativ

American Airlines
03.2018 - Current
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
  • Documented all required information regarding cargo weight and destination.
  • Deiced aircraft and guided to proper gate and runway positions.
  • Contributed to a safer work environment by enforcing compliance with company safety policies and procedures among staff members.
  • Worked closely with dispatch teams to ensure seamless coordination of vehicle assignments, resulting in improved on-time performance rates and reduced idle time.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Towed aircraft to gates and hangars using tractors and other vehicles.

American Airlines Admiral Club

American Airlines
03.2017 - 03.2018
  • Identified issues, concerns or areas for improvement and worked with team to resolve.
  • Managed crisis situations effectively, leading to minimal disruptions in airport operations.
  • Ensured timely flight departures by coordinating closely with airline representatives, ground handlers, and air traffic control.
  • Reduced instances of lost baggage claims through meticulous tracking mechanisms and continuous improvement processes.
  • giving information and helping to solve customer problems such as delays flight and rebooking then for next flight available and hotel if passenger have to stay overnight

Customer Service Driver

Prestige Transport Service
04.2016 - 03.2018
  • Streamlined client onboarding processes, resulting in faster project initiation and improved customer satisfaction.
  • Engaged in friendly conversation with customer to better uncover individual needs and also included private customer (VIP) and is they have any complains take a decision to resolve any type transportation customer needed
  • handle all transportation needs for the airlines industry taking passengers from point a to b to ensure efficient mobilization of all customer, including delays transportation and make in sure to have customer on time for flight and if they have any medical issue call emergency number or facilities care
  • Maintained a clean and safe vehicle for reliable transport of goods to customers.
  • Kept accurate log of daily deliveries and pick-ups.
  • Assisted customers with loading/unloading items when necessary for an enhanced experience.
  • Improved customer satisfaction by providing timely and efficient delivery services.
  • Enhanced company reputation with exceptional customer service during deliveries and pickups.

Customer Service Representative

Bj's Wholesale Club
08.2014 - 01.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.

Fleet Service Clerk

American Eagle Airlines
08.2010 - 08.2014
  • Guided planes for all arrivals and departures with strong focus on safety.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas.
  • Cleaned and serviced cabin interiors, plane exteriors and fluids as directed.
  • Documented all required information regarding cargo weight and destination.
  • Deiced aircraft and guided to proper gate and runway positions.
  • Contributed to a safer work environment by enforcing compliance with company safety policies and procedures among staff members.
  • Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
  • Emptied lavatory systems and refilled sanitizer fluid tanks to prescribed levels.
  • Towed aircraft to gates and hangars using tractors and other vehicles.

Education

High School Diploma -

Florida International University
Miami, FL
06.1999

Skills

  • Dangerous Goods Handling
  • Ground Support Coordination
  • Safety awareness
  • Stress Tolerance
  • Airport safety regulations
  • Interpersonal abilities
  • Safety Regulations
  • Airline Policies
  • Airline regulations
  • Cargo Handling Expertise
  • Arrival and departure duties
  • Airline Operations Knowledge
  • Security Procedures Compliance
  • Aircraft fuel and fluids
  • Attention to Detail
  • Creative Thinking
  • Baggage handling
  • Conflict Resolution
  • Safety Equipment Inspection
  • Process Optimization
  • Aircraft servicing

English and spanish

I speak spanish is my first language,fluently ,write fluently  and is my stronger one and english is my second language,I  speak ,write and understand very well 

Languages

Spanish
Native or Bilingual
SPANISH AND ENGLISH
Professional Working

Timeline

Fleet Service Clerk-customer Service Representativ

American Airlines
03.2018 - Current

American Airlines Admiral Club

American Airlines
03.2017 - 03.2018

Customer Service Driver

Prestige Transport Service
04.2016 - 03.2018

Customer Service Representative

Bj's Wholesale Club
08.2014 - 01.2016

Fleet Service Clerk

American Eagle Airlines
08.2010 - 08.2014

High School Diploma -

Florida International University

Similar Profiles

CREATE PROFILE
Tomas Echevarria