Mary Unoh
Customer Service Agent
Newark, NJ,NJ
Summary
Enthusiastic Transcriber willing, to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Accomplished in providing unsurpassed support to demanding customers. Offering years of experience in various fields , as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
Work History
Fulfillment Associate
Amazon Inc. Services
Staten Island, NY
11.2019 - Current
- Drove customer satisfaction by successfully completing all returns quickly.
- Followed procedures at all times for personal and team safety.
- Maintained compliance with company safety policies and called violations to attention of management.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Operated frequency scanners to track shipment progression and input data into shipping system.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes 0.01%.
- Pre-assembled containers to be easily selected by packing associates.
- Minimized packaging time by designing streamlined organization system for packaged items in warehouse.
- Located needed merchandise in inventory using software and placed on skids for transport to shelves.
- Streamlined packing procedures by keeping detailed track of over 900 pounds of products daily stock packing and identifying areas for improvement.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Followed orders precisely for correct items, sizes and quantities.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Picked and packed order items.
- Stocked designated items on shelves, end caps and displays.
- Received new stock and input values into computer system.
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
Customer Service Associate
BOT TRAVELS
The Bronx, NY
11.2016 - 04.2019
- Responded resourcefully to customer requests and concerns
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Boosted sales revenue by skillfully promoting diverse discounts on Product or Service options
- Utilized exceptional communication to connect with customers, assess needs and present solutions
- Utilized basic sales strategy to engage customers and present solutions to suit individual needs
- Developed and actualized customer service initiatives to decrease wait times
- Helped 10 customers every daily for five days by approaching conversations with positive attitude and action
- Created inviting environment for customers by maintaining store organization and cleanliness
- Reduced downtime and resolved issues in customer sales and support
- Entered orders into the computer database system
- Adhered to all company policies procedures and safety standards
- Processed customer adjustments to maintain financial accounts
Personal Assistance
Rapha Med Family And Wellness Center
Buffalo, NY
10.2013 - 10.2016
- Maintained appropriate filing of personal and professional documentation
- Maintained entire family's schedule and organized events
- Entrusted to handle confidential and sensitive situations in a professional matter
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation
- Assisted 550 customers in 3 years by answering questions, responding to inquiries and handling telephone requests
- Copied, logged and scanned supporting documentation and placed all information in client files
- Utilized personal and professional networks to identify, acquire and manage new clients
- Transcribed meetings, and teaching audio and video tapes for hard copy distribution to members and students at the center
- Sourced and ordered office equipment and supplies
Librarian
Pinecrest Bible Training Center
Salisbury Center, NY
05.2008 - 03.2012
- Received and processed 1,500 new acquisitions for the library each in 4 years
- Worked with teachers to provide kids with lifelong learning skills
- Managed reserve desk collection of reference materials
- Revamped and regularly updated the library website
- Assisted library patrons with resolving computer problems
- Located requested books on the shelves and in the library database
- Trained staff, students and faculty on the use of library technology
- Instructed students on research techniques and the use of information technologies
- Checked in, checked out and renewed library materials
- Copied controlled reference materials and collected fees
- Transcribed reserved audio tapes to hard copies from lectures, conferences and seminar proceedings and messages to meet demands for students, attendees, as well as the school bookstore.
- Trained 20 library staff to work at the circulation desk
- Tracked loans of media equipment and materials
- Organized library catalog, supplies, equipment and records
- Ensured library services met needs of particular groups of users
Education
Master in Education - Guidance And Counseling
The University of Ibadan
Ibadan, Nigeria1987
Bachelor of Education - Guidance And Counseling
The University of Ibadan
Ibadan, Nigeria1984
Skills
- Negotiation
- Interpersonal communication
- Cross-functional team collaboration
- Customer service
- Computer proficient
- Order fulfillment
- Report preparation
- Recordkeeping strengths
- Complaint resolution
- Money handling abilities
- MS Office proficiency
- Staff education and training
- Stocking and replenishing
- Shipping procedures understanding
- Understanding Customer Needs
- Upbeat and Positive Personality
- Data Entry and Maintenance
- POS Systems and Ordering Platforms
- Creative Problem Solving
- Flexible Schedule
- Excellent Grammar
- Strong Reading Talents
- Accurate
- Data Entry Background
- Proofreading And Editing
- Ability To Research
- Clerical Support
- Good Telephone Etiquette
Timeline
Fulfillment Associate
Amazon Inc. Services
11.2019 - Current
Customer Service Associate
BOT TRAVELS
11.2016 - 04.2019
Personal Assistance
Rapha Med Family And Wellness Center
10.2013 - 10.2016
Librarian
Pinecrest Bible Training Center
05.2008 - 03.2012
Master in Education - Guidance And Counseling
The University of Ibadan
Bachelor of Education - Guidance And Counseling
The University of Ibadan
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