Proven leader with expertise in team mentorship and bilingual communication. Created training materials that significantly improved agent performance and strengthened client relationships, resulting in customized insurance solutions.
Hi, I’m
Mary Urdaneta
Fort Worth,TX
Summary
Skills
- Bilingual: Spanish and English
- Quick learner
- Adaptability
- Customer service and relations
- Team leadership and mentorship
- Microsoft Excel proficiency
- Computer literacy
- Prioritization and organization
- Attention to detail
Work History
Globe Life Liberty National DivisionDallas
Supervising Agent
03.2024 - Current
Job overview
- Achieved promotion from Field Agent to Supervising Agent within three months due to exemplary leadership.
- Honored as Top Closer of the Year (2024) for highest account closures in agency.
- Developed training materials that enhanced agent knowledge and skills.
- Collaborated with management on strategic initiatives for organizational growth.
- Cultivated relationships with clients and businesses for tailored insurance solutions.
- Trained and mentored agents, enabling attainment of sales and service objectives.
- Leveraged organizational skills to improve team performance.
JCSA (Subcontracted with Cotton Holdings)Dallas
General Laborer / Team Support
03.2023 - 03.2024
Job overview
- Contributed to emergency response and recovery operations during major events, including natural disasters.
- Executed cleanup, demolition, and organization tasks across job sites, emphasizing safety and efficiency.
- Supported warehouse operations through inventory management and material preparation activities.
- Led small teams to achieve tight project deadlines successfully.
- Adhered to safety protocols to minimize workplace hazards effectively.
- Participated in training sessions for equipment operation and safety procedures.
- Created detailed floor plans to indicate affected areas using hand drawings or an iPad.
Languages
English
Professional
Spanish
Native/ Bilingual
Education
University of ZuliaVenezuela
Mechanical Engineering Studies
01.2017
University Overview
UEP Divino MaestroVenezuela
High School Diploma
01.2016
University Overview
Graduated
Timeline
Supervising Agent
Globe Life Liberty National Division
03.2024 - Current
General Laborer / Team Support
JCSA (Subcontracted with Cotton Holdings)
03.2023 - 03.2024
University of Zulia
Mechanical Engineering Studies
UEP Divino Maestro
High School Diploma
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