Mary Vargas
Tulsa,OK
Summary
I pride myself on providing excellent customer service. I go over and beyond to support my team to ensure excellence. I am Resilient. I enjoy problem solving. I am a Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.I am Hardworking with multitasking and time management abilities. I am devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Outreach Specialist
Tulsa Health Department
Tulsa, Oklahoma
09.2025 - Current
- SoonerCare Enrollment
- Assist clients with applying for and maintaining SoonerCare/Medicaid coverage.
- Basic Needs Screening
- Assess clients' needs related to food, housing, and other social determinants of health.
- Connect clients with internal Tulsa Health Department (THD) programs, such as WIC.
- Refer clients to external community agencies for additional assistance.
- Client Education & Tracking
- Provide brief, individualized health education and wellness information.
- Track client interactions and follow-up contacts.
- Document outreach efforts and services provided in departmental databases.
- Warm Hand-Offs & Referrals
- Coordinate referrals to appropriate community resources and support services.
- Connect clients with mental health treatment and social work support.
- Assist with referrals and coordinated responses during emergency public health operations.
- I provide support in Spanish for families recognized by Tulsa Fetal and Infant Mortality Review, a collaborative community program supported by the Title V Maternal and Child Health Block Grant that examines fetal and infant deaths across Tulsa County and seven surrounding areas to enhance local health strategies and family support
- I provide support in Spanish for the Healthy Start Classes for Pregnant mothers, and mothers with children under 18 months
Public Safety Telecommunicator
City of Tulsa
Tulsa, OK
08.2022 - 09.2024
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Dispatched police officers and emergency personnel to calls for service.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Advised personnel about accidents, weather conditions or other hazards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Records Associate
Tulsa Public Schools
Tulsa, OK
05.2021 - 08.2021
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Created or updated records with new files or information.
- Retrieved documents and files from records rooms and online databases.
- Managed all paperwork and accurately filed each piece alphabetically and according to significance.
- Maintained and updated company filing systems.
- Prepared new files according to company needs and schedules.
- Evaluated reports and documents for discrepancies and inaccurate information.
- Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
- Composed correspondence to internal and external company contacts.
- Answered questions about records or files.
Attendance Clerk
Tulsa Public Schools
Tulsa, OK
08.2019 - 05.2021
- Placed calls to parents to determine reasons for students' absences, meticulously noting details.
- Welcomed visitors to main office and asked questions in effort to determine how to best serve needs.
- Tracked data regarding student absences, truancy offenses and disciplinary actions with daily updates.
- Maintained positive working relationship with fellow staff and management.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Collected, evaluated and stored documents securely in permanent records.
- Ordered and restocked supplies in line with budget limits and office needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Principal Secretary
Tulsa Public Schools
Tulsa, OK
08.2020 - 04.2021
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
Dean's Secretary
Tulsa Public Schools
Tulsa, OK
08.2019 - 05.2020
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Maintained organized filing system of paper and electronic documents.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Scheduled meetings and sent invitations specifying time and location.
- Interpreted disciplinary meeting between the Dean and the student's parent.
Store Manager
Cricket Wireless
Tulsa, OK
07.2009 - 04.2016
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Education
High School Diploma -
Will Rogers College High School
Tulsa, OK03.2010
Courtroom Interpreting Training
Supreme Courthouse
Oklahoma City, OKSkills
Spanish Interpreting and Translation
- Multitasking and Prioritization
- Documentation and Recordkeeping
- Problem-Solving
- Active Listening
- Computer Skills
- Critical Thinking
- Works Well Under Pressure
- Verbal and Written Communication
- Good Judgment
Timeline
Outreach Specialist
Tulsa Health Department
09.2025 - Current
Public Safety Telecommunicator
City of Tulsa
08.2022 - 09.2024
Records Associate
Tulsa Public Schools
05.2021 - 08.2021
Assistant Principal Secretary
Tulsa Public Schools
08.2020 - 04.2021
Attendance Clerk
Tulsa Public Schools
08.2019 - 05.2021
Dean's Secretary
Tulsa Public Schools
08.2019 - 05.2020
Store Manager
Cricket Wireless
07.2009 - 04.2016
Courtroom Interpreting Training
Supreme Courthouse
High School Diploma -
Will Rogers College High School