MARY VASQUEZ ZELAYA
San Jose,CA
Summary
Hardworking and reliable, focused on going above and beyond to support the team and serve customers. Trained in serving and offering top-notch customer service abilities. Motivated to continue to learn and grow as a medical assistance professional. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and a hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Overview
11
11
years of professional experience
Work History
Server
The Cheesecake Factory
Santa Clara, CA
08.2025 - Current
Nanny
San Carlos, CA
03.2019 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction.
- Coordinated dining experiences, managing multiple tables efficiently during peak hours.
- Trained new servers on menu offerings, service protocols, and point-of-sale systems.
- Maintained cleanliness and organization of dining area to enhance guest experience.
supervisor / server / bartender
Buca Di Beppo
07.2020 - Current
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Uphold high sanitation and safety standards while delivering and serving food.
- Picked up trash and removed spills promptly to keep the dining area fresh and inviting.
- Entered orders, delivered food and beverages, and processed payments.
- Performed side work duties, such as cleaning and setting up for dining service.
- Used POS system to accurately input orders and process payments.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to the restaurant.
- Trained new servers in restaurant procedures and customer service standards.
- Handled as many as 8 tables at once with high service quality.
- Assisted bartender with managing deliveries to customers in different sections.
- Greeted all guests with a smile and friendly greeting.
Server/ Bartender
Yuca Di Lac
Palo Alto, CA
03.2015 - 02.2019
- Delivered exceptional customer service to ensure guest satisfaction and repeat business.
- Coordinated dining room operations to enhance workflow and efficiency during peak hours.
- Trained new staff on menu offerings, service standards, and health regulations.
- Managed inventory levels and ordered supplies to maintain optimal stock levels.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
San Mateo High School
San Mateo, FLMedical Interpreter
Santa Clara Adult School
Santa Clara, CA12.2025
Languages
Spanish
Native or Bilingual
Timeline
Server
The Cheesecake Factory
08.2025 - Current
supervisor / server / bartender
Buca Di Beppo
07.2020 - Current
Nanny
03.2019 - Current
Server/ Bartender
Yuca Di Lac
03.2015 - 02.2019
High School Diploma -
San Mateo High School
Medical Interpreter
Santa Clara Adult School