Mary Vischer
Saranac Lake
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
14
14
years of professional experience
Work History
Server
Lake Placid Pub & Brewery
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Restaurant Manager
Great Adirondack Brewing Company
07.2020 - 01.2024
- Effectively communicate with kitchen staff, waiters, front of house staff, the restaurant owner, suppliers and customers, with the use of strong interpersonal communication.
- Engaging with customers and providing resolutions that everyone can be happy with; support staff in daily tasks while also completing my own.
- Fill various rolls such as waitress, hostess, busser, and expediter.
- Responsible for helping create specials and menus.
- Opening and closing the restaurant; handling and creating banks.
- Paying out servers.
- Collaborate with the owners on day-to-day operations.
Bartender and Waitress
Wiseguys Sports Bar and Grill
08.2019 - 06.2020
- Responsible for opening restaurant and bar; assist owners in day to day operations and serve as manager when owners are not present;
- Accurately handle all register transactions, including oversight of waitstaff; answer phones; manage all take out orders; bartend; wait tables; calmly assist intoxicated customers
Waitress
Smoke Signals
08.2015 - 06.2019
- Provide fast paced, high end waitressing service; delegate to bussers, hostesses and bartenders; adapt service to please all types of diners;
- Recommend local attractions to tourists; calmly assist intoxicated customers
Gift Shop Attendant
Lake Placid Pub and Brewery
06.2014 - 08.2015
- Company Overview: Operate gift shop in a nationally recognized pub and brewery
- Provide service to visitors and locals; organize stock and displays; work with a team to create displays;
- Keep the shop clean and fully stocked at all times; calmly assist intoxicated customers
- Operate gift shop in a nationally recognized pub and brewery
Hostess and Waitress
Great Adirondack Brewing Company
03.2014 - 08.2015
- Welcome and seat guests; wait tables in fast paced restaurant and brewery; manage wait list during busy periods;
- Calmly assist intoxicated customers
Retail Attendant and Wine Tasting Host
Swedish Hill Winery
06.2013 - 03.2014
- Responsible for all aspects of Main Street retail shop; host wine tastings; recommend local attractions to tourists;
- Stock shelves; take inventory; run register; keep store clean and well organized
Store Manager
Brush On In
02.2012 - 06.2013
- Manage all day to day operations of hands on pottery store; assist guests in learning to paint and glaze pre-made pottery;
- Host birthday parties, helping children create their own designs; fire kiln regularly to finish clients' work;
- Package and mail artwork to clients; complete inventory; open and close store; handle all financial transactions, including register and deposits
Turn Down Attendant
Whiteface Lodge
01.2011 - 07.2012
- Upon arrival, pair with another attendant for nightly service; review assigned rooms and guest list for the evening;
- Provide turn down service to each room, including clean up of room and dishes, restocking, turn down of beds, and placing cookies out for guests;
- As needed, assist in clean up of other areas of the Lodge
Education
Associate's degree - liberal arts
North Country Community College
Saranac Lake, NY05.2012
Associate's degree - liberal arts
Tompkins Cortland Community College
Dryden, NY12.2010
Regents Diploma -
Saranac Lake High School
Saranac Lake, NY06.2010
Skills
- Strong people skills
- Quick learner
- Efficient multi-tasker
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Suggestive selling
- Multitasking and organization
Timeline
Server
Lake Placid Pub & Brewery
02.2024 - Current
Restaurant Manager
Great Adirondack Brewing Company
07.2020 - 01.2024
Bartender and Waitress
Wiseguys Sports Bar and Grill
08.2019 - 06.2020
Waitress
Smoke Signals
08.2015 - 06.2019
Gift Shop Attendant
Lake Placid Pub and Brewery
06.2014 - 08.2015
Hostess and Waitress
Great Adirondack Brewing Company
03.2014 - 08.2015
Retail Attendant and Wine Tasting Host
Swedish Hill Winery
06.2013 - 03.2014
Store Manager
Brush On In
02.2012 - 06.2013
Turn Down Attendant
Whiteface Lodge
01.2011 - 07.2012
Associate's degree - liberal arts
Tompkins Cortland Community College
Regents Diploma -
Saranac Lake High School
Associate's degree - liberal arts
North Country Community College
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