Laila Smiley

Pembroke Pines ,Florida

Summary

Dynamic and results-driven professional with a solid work ethic, honed at Twin Peaks. Proven expertise in upselling and conflict resolution, complemented by strong people skills. Successfully mentored new staff, fostering a cohesive team environment while managing high-pressure situations with critical thinking and effective time management.

Overview

years of professional experience

Work History

Server

Twin Peaks

Pembroke Pines, Florida

05.2021 - Current

Strong multitasking and time management.
Upselling and increasing sales.
Customer service excellence and conflict resolution.
High pressure problem solving
Mentored new staff, contributing to a cohesive and skilled team.

Front of the House and Back of House Shiftleader

Peiwei Diner

Pembroke Pines , Florida

02.2019 - 05.2021

Managed cash transactions and order processing as a cashier, ensuring accuracy and efficiency during peak hours.
Led shifts by coordinating team activities and overseeing operations to ensure seamless service delivery.
Prepared meals in the back of the house, maintaining high standards of food quality and adherence to safety protocols.
Maintained restaurant cleanliness above standard requirements to enhance guest experience.

Education

High School Diploma -

Pembroke Pines Charter

Pembroke Pines

05-2021

Skills

Open Communication
Time Management
Reliability & Accountability
Critical Thinking

Strong People Skills
Complex Problem Solving
Solid Work Ethic

Languages

Spanish

Limited

Affiliations

I’m a well-rounded individual with a strong passion for mind and body wellness. I actively engage in gym training, yoga, and pilates as part of my commitment to a balanced and healthy lifestyle. I believe in continuous self-improvement and the importance of both physical and mental well-being. I also have a deep appreciation for travel, which allows me to explore diverse cultures and perspectives, broadening both my personal and professional outlook.

Accomplishments

Awarded Employee of the Quarter at Twin Peaks for outstanding performance, exceptional customer service, and consistently going above and beyond in a fast-paced, team-oriented environment. Recognized by management for reliability, a positive attitude, and dedication to creating a welcoming experience for every guest.

Timeline