Alex McEntee
Miami,FL
Summary
Detailed technician offering exceptional skill in diagnosing issues and performing repairs, along with customer service, and analytics abilities coupled with several years of hands-on experience. Always dedicated to quality, cordiality and professionalism.
Overview
5
5
years of professional experience
Work History
Technician
Lexus Of North Miami
North Miami, Florida
02.2024 - Current
- Performing routine maintenance on any make and model vehicle.
- Alignment, mount and balance tires, brake pad replacement, resurfacing rotors, spark plug replacement, coolant flush, brake flush, trans flush, evac and recharge A/C systems, replacing valve cover gaskets, replacing drive belts, replacing suspension, replacing interior parts, replacing transmissions, replacing engines, perform recalls, and warranty work.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
- Use Alldata and Mitchell to look up labor times and part prices when necessary.
- Use techstream to scan the vehicles and diagnose problems with vehicles.
- Use TIS to look up procedures, find recalls, solutions and previous history about the vehicles.
- Noticing and recommending preventative maintenance and concerns.
- Cleaning and maintaining work space in shop.
- Performing windshield and parking sensor calibrations.
Technician
Proven Performance
Miami, FL
04.2023 - 01.2024
- Repaired engines and transmissions, and conducted scheduled maintenance services.
- Performed troubleshooting and diagnostic procedures to locate source of malfunctions.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
- Improved function of engines by replacing spark plugs, fuel filters and defective sensors.
Service Advisor
Miller 40
Miami, FL
10.2022 - 03.2023
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
Powersports Technician
Riva Motorsports
Miami, FL
03.2020 - 09.2022
- Performed general diagnostics, inspecting engines for abnormal noise or vibration, and replaced faulty parts as needed.
- Serviced and repaired powersports such as side-by-sides, motorcycles, scooters, jet skis, and jet boats.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Education
Certified Yamaha Watercraft Technician -
Yamaha University
Kennesaw, GA01-2020
GED -
Lindsey Hopkins Technical Education Center
Miami, FL05-2017
Skills
- Good with people
- Leader
- Good communication skills
- Friendly and approachable
- Positive thinker
- Mechanically inclined
- Thorough
- Strong work ethic
- Diligent
- Computer-literate
- Adaptable and flexible
- Patient and reliable
- Efficient multi-tasker
Timeline
Technician
Lexus Of North Miami
02.2024 - Current
Technician
Proven Performance
04.2023 - 01.2024
Service Advisor
Miller 40
10.2022 - 03.2023
Powersports Technician
Riva Motorsports
03.2020 - 09.2022
Certified Yamaha Watercraft Technician -
Yamaha University
GED -
Lindsey Hopkins Technical Education Center