Maddie Copple
Henniker,NH
Summary
Behavioral health professional equipped with comprehensive background in behavior analysis and intervention. Skilled in developing and implementing effective behavior modification programs, collaborating with multidisciplinary teams to enhance clients' outcomes. Known for adaptability and results-driven approach in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Behavior Technician
Patterns Behavioral Services
Stoddard, NH
11.2025 - Current
- Implemented individualized behavior intervention plans to enhance client engagement and progress.
- Collaborated with multidisciplinary teams to assess client needs and develop tailored treatment strategies.
- Monitored and documented client behaviors, ensuring accurate reporting for data-driven decision-making.
- Trained new staff on best practices in behavior analysis techniques and therapeutic interventions.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Direct Support Professional
Farmsteads of New England, Inc.
Hillsborough, NH
04.2024 - 11.2025
- Provided direct care and support to individuals with disabilities, ensuring their safety, well-being, and quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Administered medications according to prescribed schedules and documented any changes or reactions observed
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Promoted socialization by organizing recreational activities and outings for clients to engage in the community
- Maintained accurate records of client progress, behaviors, incidents, and medical information
- Responded promptly to emergencies or crisis situations following established protocols
- Advocated for the rights and interests of individuals served by addressing any concerns or issues that arose
- Ensured a safe environment by identifying potential hazards and implementing appropriate preventive measures
- Participated in ongoing training programs to enhance knowledge/skills related to disability services
- Provided transportation and accompanied clients to appointments, errands, and social outings
CSR - Customer Service Representative
Hopkinton Animal Hospital/Weare Animal Hospital
Hopkinton, NH
09.2023 - 03.2024
- Provided exceptional customer service by promptly and effectively addressing customer inquiries, concerns, and complaints
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Participated in regular team meetings to share insights, discuss challenges, and collaborate on strategies for improving customer support operations
- Documented medical procedures and symptoms of pets
- Relayed medial information to patients
CSR - Customer Service Representative/ Kennel tech/ technician
Henniker Veterinary Hospital
Henniker, NH
09.2022 - 09.2023
- Assisted veterinarians in performing medical procedures, including administering medications, taking X-rays, and conducting laboratory tests
- Provided compassionate care to animals by monitoring their vital signs and ensuring their comfort during examinations and treatments
- Safely restrained animals during examinations or procedures to ensure the safety of both the animal and veterinary staff
- Assisted with euthanasia procedures in a sensitive manner while providing emotional support to grieving pet owners
- Maintained inventory of medical supplies and placed orders when necessary to ensure availability for daily operations
- Closely monitored post-operative patients for any signs of complications or adverse reactions to medications or anesthesia
- Maintained cleanliness in examination rooms, surgical areas, and kennels through regular cleaning protocols
- Assembled laboratory samples for testing, documented results accurately, and reported findings promptly to veterinarians
- Administered intravenous fluids and monitored fluid levels during surgeries or in cases of dehydration
- Performed routine laboratory tests such as blood work, urinalysis, and fecal examinations
Lifeguard
Water Country USA
Portsmouth, NH
06.2022 - 08.2022
- Monitored pool area to ensure the safety of all swimmers and enforce pool rules
- Performed water rescues and administered first aid when necessary, maintaining a calm and professional demeanor
- Participated in ongoing training sessions to enhance lifeguarding skills and stay up-to-date on CPR/ AED techniques
- Responded quickly to distressed swimmers or individuals experiencing medical emergencies while following established rescue procedures
- Instructed swimming lessons for various age groups focusing on skill development
Barista
Dunkin'
Hopkinton, NH
07.2021 - 05.2022
- Expertly prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Maintained cleanliness and organization of the coffee bar area at all times for a pleasant customer experience
- Trained new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Handled cash transactions accurately while following company policies regarding cash handling procedures
Education
Associate's degree - Psychology and Criminal Justice
Quinsigamond Community College
03-2026
High school diploma or GED - undefined
Junior High School Education - undefined
Hopkinton High School
Hopkinton, NH01-2024
Skills
- Barista Experience (1 year)
- Behavior management
- Food safety
- Infant care
- Kennel Experience
- Organizational skills
- Experience with animals
- Veterinary clinic
- Classroom experience
- Heavy lifting
- First aid
- Dog handling
- Management
- Babysitting
- Good with people
- Computer skills
- Phone etiquette
- Leadership
- Animal restraint
- Applied behavior analysis
- Communication skills
- Medical office experience
- Mentoring
- Customer support
- Veterinary assistant
- Friendly
- Medication administration
- Writing skills
- Medical terminology
- Time management
- Animal handling
- Swimming (1 year)
- Childcare
- Cleaning (3 years)
- Experience with children
- Problem management
- Conflict management
- Pet care
- Pet sitting
- Front desk
- Typing
- Working with people with autism
- Customer service
- Lifeguard
- Dog walking
- Animal Care (1 year)
- Laundry (5 years)
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
Certification
- Fear Free Cert
- First Aid Certification
- CPR Certification
- Lifeguard Training
- BLS Certification May 2025 to May 2027
- Driver's License April 2022 to November 2026
- Non-CDL Class C
Languages
English
Timeline
Behavior Technician
Patterns Behavioral Services
11.2025 - Current
Direct Support Professional
Farmsteads of New England, Inc.
04.2024 - 11.2025
CSR - Customer Service Representative
Hopkinton Animal Hospital/Weare Animal Hospital
09.2023 - 03.2024
CSR - Customer Service Representative/ Kennel tech/ technician
Henniker Veterinary Hospital
09.2022 - 09.2023
Lifeguard
Water Country USA
06.2022 - 08.2022
Barista
Dunkin'
07.2021 - 05.2022
High school diploma or GED - undefined
Junior High School Education - undefined
Hopkinton High School
Associate's degree - Psychology and Criminal Justice
Quinsigamond Community College