CA Clarity PPM
Mary Watkins
Senior Project Manager
Nassau,Bahamas
Summary
Certified Project Manager eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of planning, executing, and training in project management. Motivated to learn, grow and excel with a team.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Bahamas Technical Support Lead
CREDIT SUISSE
Nassau, Bahamas
08.2022 - Current
- Enhanced core banking interfaces (T24 by Temenos, Esker, eArchive, Apptricity) to promote better functionality for users across multiple entities, including Wealth Management, Financial Accounting, Country Management, Latin America and Business Operations
- Organized system operating procedures to strengthen Access and Change Management controls.
- Supervised nine (9) developers located in India, the USA and the Bahamas who engaged in software development for enterprise applications across Wealth Management, Treasury & Issuance, Business Operations, and Investment Banking and Capital Market platforms
- Assessed project milestones and team performance to keep staff on-track.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided educational expertise and mentoring to junior team members.
- Built and maintained professional relationships with vendors and suppliers.
- Accomplished multiple tasks within established timeframes.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
Regional IT Project Manager
CREDIT SUISSE
Nassau, Bahamas
08.2017 - 08.2022
- Managed, implemented, and supported effective and efficient information technology solutions by aiding in overall control and coordination of IT Projects
- Establish and maintain cost control database for all IT Projects
- Support individual projects by providing advice and guidance regarding project governance, management, and benefits realization
- Manage budgeting processes, as required, for individual projects and IT programs as required for Bahamas, Brazil and USA.
- Ensure that projects are well managed and adhere to appropriate standards and best practices
- Analyze variances between budgets and forecasts
- Process information about commitments, actual cost, forecasts, and changes supplied by procurement and estimating to produce reliable project cost reporting and forecasting
- Provide Projects status reports, project Service Level Agreement report, and KPI reporting
- Assemble resource and revenue projections reports, cash flow reports, and utilization reports as required
- Maintained licensing contracts with 15 + vendors
- Supported business continuity and disaster recovery initiatives
- Administered disaster recovery testing for remote location
- Managed vendor billing by reviewing and processing invoices
- Negotiated and managed third-party contracts related to project deliverables
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
Project & Control Assistant
CREDIT SUISSE
Nassau, Bahamas
10.2014 - 08.2017
- Manage budgeting processes totaling 3 million dollars for projects and Information Technology programs across International Wealth Management Platform
- Assisted with implementing and supporting effective and efficient information technology solutions by aiding in overall control and coordination of Information Technology Projects
- Prepared Project summary reports, and worked closely with billing specialist on monthly invoices to ensure minimal variance, which allowed projects to remain aligned with approved budget
- Participated in establishment of project coding in cooperation with estimating and planning
- Converted estimates into control budget
- Maintained and completed project Key Performance Indicators
- Performed cost-related functions and agreed changes
- Performed cost-related functions
- Monitored actual expenditure figures against project budget
- Assisted with gathering/planning and controlling projects scope of work, schedule, estimates, and procurement/contracting plan for assigned projects
- Assisted in execution of other projects and tasks as assigned by Management
- Ensured that “Business Contingency Planning” requirements were followed
Operational Support Specialist
CREDIT SUISSE
Nassau, Bahamas
08.2011 - 10.2014
- Provided users with 1st Level Support.
- Monitored systems in operation and quickly troubleshot errors.
- Utilized ticketing system to track customer requests and prioritize urgent needs.
- Ensured adequate and timely processing of SMART, SWIFT, T24 by Temenos, End of Day, End ff Month, End of Year, and morning tasks.
- Created user accounts and assigned permissions.
- Provided users with appropriate reporting solutions, sub-routines, and queries.
- Ensured compliance with Information Technology guidelines/directives.
- Worked effectively in fast-paced environments
Education
MBA - Business Management
Nova Southeastern University
Davie, FL 07.2022 - 07.2022
Bachelor of Science - Computer Information System
The College of The Bahamas
Nassau, BAH 12.2012 - 12.2012
Skills
Leadership Skills
Organizational Skills
ProcurementDocumentation
Team Management
Project Organization
Business Operations
Teamwork and Collaboration
Project Management
Vendor Management
Software
JIRA
Confluence
Tableau
Microsoft Excel, Word and PowerPoint
Certification
Project Management Professional (PMP) #2021809
Timeline
Bahamas Technical Support Lead
CREDIT SUISSE
08.2022 - Current
MBA - Business Management
Nova Southeastern University
07.2022 - 07.2022
Regional IT Project Manager
CREDIT SUISSE
08.2017 - 08.2022
Project & Control Assistant
CREDIT SUISSE
10.2014 - 08.2017
Bachelor of Science - Computer Information System
The College of The Bahamas
12.2012 - 12.2012
Operational Support Specialist
CREDIT SUISSE
08.2011 - 10.2014