Mary Welsh
Huffman,TX
Summary
Goal-oriented professional excelling in critical thinking and customer service. Proven ability to enhance team performance and drive business success through effective problem resolution and organizational skills.
Overview
1
1
Certification
Work History
AIT
Pines Senior Living
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information, and provided solutions to problems.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Sales Specialist
Pines Senior Living
- Developed tailored sales presentations to address unique needs of prospective residents and families.
- Collaborated with marketing team to design effective outreach strategies for community engagement.
- Maintained CRM system to track leads, ensuring timely follow-up and communication with potential clients.
- Conducted regular market research to identify trends and opportunities within senior living sector.
- Assisted in training new sales staff on best practices and company policies for customer interactions.
- Analyzed client feedback to refine sales approach, enhancing overall resident satisfaction rates.
- Led community tours, showcasing facility features while addressing questions from prospective residents and families.
- Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Drafted, finalized and submitted paperwork to complete sales.
- Demonstrated product features, answered questions and persuasively overcame objections.
Regional Sales Manager
SLP Opetations
- Developed and implemented regional sales strategies to enhance market presence.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Analyzed sales data to identify trends and opportunities for business growth.
- Mentored and trained sales representatives on effective selling techniques and product knowledge.
- Established and maintained strong relationships with key clients, driving customer loyalty.
- Conducted market research to inform strategic decision-making and competitive positioning.
- Led quarterly sales reviews, evaluating team performance against targets and objectives.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
Director of Business Development
Select Specialty
- Developed strategic partnerships to enhance market share and drive revenue growth.
- Led cross-functional teams to implement business development initiatives and improve operational efficiency.
- Analyzed market trends to identify new business opportunities and inform strategic decisions.
- Collaborated with executive leadership to align business development strategies with overall company objectives.
- Spearheaded the negotiation process for key contracts, ensuring favorable terms and conditions.
- Mentored junior team members, fostering professional development and enhancing team performance.
- Conducted competitive analysis to refine positioning strategies and strengthen product offerings in the marketplace.
- Increased client base by developing and implementing effective business development strategies.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
Education
Bachelor of Science - Management
UOP
The Woodlands, TXAssociate of Science - Respiratory
CCHS
03.1989
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Flexible and adaptable
Multitasking
Critical thinking
Organizational skills
Calm under pressure
Decision-making
Problem resolution
Verbal communication
Certification
Executive Director
Timeline
AIT
Pines Senior Living
Sales Specialist
Pines Senior Living
Regional Sales Manager
SLP Opetations
Director of Business Development
Select Specialty
Bachelor of Science - Management
UOP
Associate of Science - Respiratory
CCHS