Mary Wilson
Summary
Dynamic professional with a robust background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Expertise in conflict resolution, communication, and problem-solving drives a commitment to delivering exceptional service experiences. A collaborative team player, adaptable to evolving needs, consistently focused on achieving results through efficient and empathetic support. Recognized for reliability and a proactive approach in meeting customer and organizational objectives.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
KOA (Kampgrounds of America)
01.2017 - 02.2025
- Since 2017, I have worked as a customer service representative in the RVing industry. I have worked with KOA (Kampgrounds of America) and other RV Parks (in Texas, Wyoming, and Iowa) in several locations. I worked in and around the campground, making reservations, recording, performing convenience store duties, and doing light housekeeping. My last position (season) ended on February 25, 2025, in Missouri. I recently moved back to San Angelo, TX.
L-3 Communications
01.2011 - 01.2013
- From 2011-2013, worked with L-3 Communications in conjunction with the United States Air Force to track the training of Air Force student Pilots, Loadmasters, and Midair Aircraft Refuelers.
Office Automation/Secretary
Altus AFB, 97 OG/OGV/Stan/Eval
01.2009 - 01.2011
- From 2009-2011, worked as an Office Automation/Secretary for the Altus AFB, 97 OG/OGV/Stan/Eval.
Administration Assistant in Quality Assurance
United Blood Services
01.2000 - 01.2007
- From 2000 to 2007, I worked as an Administration Assistant in Quality Assurance for United Blood Services in Las Vegas, Nevada, ensuring that we followed the Government's standards for blood collection, preservation, and destruction of whole blood units and their components, which were properly documented.
Education
Diploma - Biblical Studies
Rhema Bible College
Broken Arrow, OK01-2016
Bachelor of Science - Biology/Chemistry
Eastern New Mexico University
Portales, NM01-1979
Skills
- Service excellence
- Prioritization and scheduling
- Effective listening
- Results-driven
Timeline
Customer Service Representative
KOA (Kampgrounds of America)
01.2017 - 02.2025
L-3 Communications
01.2011 - 01.2013
Office Automation/Secretary
Altus AFB, 97 OG/OGV/Stan/Eval
01.2009 - 01.2011
Administration Assistant in Quality Assurance
United Blood Services
01.2000 - 01.2007
Diploma - Biblical Studies
Rhema Bible College
Bachelor of Science - Biology/Chemistry
Eastern New Mexico University
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