Mary Wojciechowski
Waukee,IA
Summary
Hardworking professional who enjoys a challenge and pays close attention to detail. Problem solver who enjoys thinking outside of the box to find alternative solutions. Impeccable communication skills both verbal and written. Quick learner who can follow directions and think outside of the box. Thrive in chaotic environments that allow for multi-tasking. Reliable candidate with experience and drive to perform this job effectively.
Overview
21
21
years of professional experience
Work History
Sales Manager
Homemakers
Urbandale, IA
08.2019 - Current
- Interview, hire and oversee training for new hires
- Coach existing sales people and floor managers in weekly 1:1 meetings
- Respond to high level customer concerns/complaints on behalf of the company to be sure customer receives an exceptional experience and is compensated accordingly
- Assist with ideas to streamline company policies and procedures
- Collaborate with managers in other departments in order to make decisions that will benefit the company
- Responsible for opening and closing the store on a daily basis
- Assist on the sales floor as needed to ensure a positive customer experience
- Review reports several times daily in order to proactively make adjustments throughout the day to maximize business potential
Cafe Manager
Life Time
Urbandale , Iowa
06.2015 - 08.2019
- Thrive to offer exceptional experiences to members
- Recruit, train, develop and coach team members
- Manage employee files
- Exercised HR practices at store level
- Develop relationships with other departments and their managers
- Effectively manage Profit and Loss statements
- Effectively manage COGS
- Effectively manage labor
Manager of Training and Development
Miramed Revenue Group
Lombard, Il
03.2013 - 05.2014
- Made new hires feel welcome and introduced them to others and the environment in which they would be working.
- Worked with and developed new trainees over the course of their 2 week training period.
- Developed training programs for all aspects of Medical billing and Medical collections
- Monitored and managed phone calls as they were in progress to help new reps effectively handle questions and problem solve.
- Completed follow up programs to ensure each representative was continuing to grow and prosper
- Developed relationships with managers and departments to assist accordingly with their needs
Courtroom Clerk
Dupage County Courthouse
Wheaton, IL
03.2006 - 10.2010
- Managed the flow of the court call in several different courtrooms both criminal and civil
- Coded orders and made sure orders were signed by respective judges
- Stamped, Filed and processed orders and papers daily
- Swore people in and assisted with picking jurors for trials
- Marked and preserved exhibits introduced into evidence in court proceedings.
- Retrieved evidence and handled all evidence until trials concluded
Regional Training Manager
Panera Bread
North Shore, Illinois
03.1998 - 07.2006
- Managed training and development on all levels for 13 stores
- Developed at least 20 employees who were promoted multiple times during their careers
- Responsible for obtaining and maintaining a level 3 status which is the highest level a store could receive
- Achieved Level 3 status for all 13 stores
Skills
- Organized Professional
- Team Player
- Excellent Written and Verbal Communication Skills
- Conflict Resolution
- Team Leader
- Impeccable Communication skills
- Meets deadlines
- Works well under pressure
Timeline
Sales Manager
Homemakers
08.2019 - Current
Cafe Manager
Life Time
06.2015 - 08.2019
Manager of Training and Development
Miramed Revenue Group
03.2013 - 05.2014
Courtroom Clerk
Dupage County Courthouse
03.2006 - 10.2010
Regional Training Manager
Panera Bread
03.1998 - 07.2006