Mary Wong
SAN FRANCISCO
Summary
Results-oriented professional with a strong background in business strategy and training development. Skilled in multilingual communication and fostering strategic partnerships, enhancing customer experiences, and driving efficiency through innovative solutions.
Overview
40
40
years of professional experience
Work History
Co-Founder/CEO
Raison Detre Bakery LLC
South San Francisco, CA
09.1994 - 09.2020
- Developed and executed business strategies to enhance product offerings and customer experience.
- Oversaw daily operations, ensuring consistent quality and efficiency in bakery production.
- Established supplier relationships to secure high-quality ingredients while managing costs.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Director of Training and Development
IMS/Compucom
01.1992 - 08.1995
- Developed and implemented comprehensive training programs to enhance employee skills and performance.
- Led cross-functional teams to design innovative learning solutions aligned with organizational goals.
- Analyzed training needs assessments to identify gaps and create targeted development initiatives.
- Established metrics to evaluate the effectiveness of training programs and improve instructional quality.
- Facilitated workshops and seminars, promoting a culture of continuous learning across the organization.
Sales Manager
Miyako Hotel
01.1991 - 12.1991
- Developed and implemented sales strategies to enhance revenue growth across hotel services.
- Established and maintained strong relationships with corporate clients to increase repeat bookings.
- Led a team in identifying market trends, adjusting pricing strategies to maximize occupancy rates.
Flight Attendant
Singapore Airlines
Singapore, Singapore
08.1980 - 08.1986
- Ensured passenger safety and compliance with aviation regulations during all flight operations.
- Delivered exceptional in-flight service, enhancing overall passenger experience and satisfaction.
- Collaborated with cabin crew to maintain high operational standards and streamline service delivery.
- Resolved passenger concerns promptly, fostering positive relationships and loyalty among frequent flyers.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Education
Bachelor of Science - Travel Industry Management
University of Hawaii At Manoa
Honolulu, HI06-1990
Associate of Science - Business
Ngee Ann Polythechnic
Singapore, Singapore08-1980
Skills
- Business development
- Strategic partnerships
- Strategic visioning
- Customer relations
- Fluent in Mandarin, Cantonese and Hokkien
Languages
English
Full Professional
Mandarin
Professional Working
Cantonese
Professional Working
Hokkien
Native or Bilingual
Timeline
Co-Founder/CEO
Raison Detre Bakery LLC
09.1994 - 09.2020
Director of Training and Development
IMS/Compucom
01.1992 - 08.1995
Sales Manager
Miyako Hotel
01.1991 - 12.1991
Flight Attendant
Singapore Airlines
08.1980 - 08.1986
Bachelor of Science - Travel Industry Management
University of Hawaii At Manoa
Associate of Science - Business
Ngee Ann Polythechnic