Mary Wooden
Dallas-Fort Worth
Summary
Leave & HR Operations professional experienced in administering FMLA, ADA, and complex medical leave programs within regulated healthcare and multi-state organizations. Recognized for steady ownership of sensitive, high-stakes workflows combining compliance rigor with thoughtful employee support. Adept at policy interpretation, documentation review, return-to-work coordination, and maintaining audit-ready records across HRIS and case management platforms. Brings a composed, solutions-oriented approach to remote environments where accuracy, trust, and accountability matter.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Policy Operations Specialist
Security Mutual Life Insurance
10.2025 - Current
- Executed policy-related transactions including loans, riders, beneficiary updates, and account changes in accordance with contractual and regulatory requirements.
- Interpreted life insurance policy provisions to determine eligibility, benefit options, and permissible policy changes.
- Reviewed and maintained policy records to ensure accuracy, compliance, and audit readiness across multiple systems.
- Applied documentation and quality standards to reduce processing errors and ensure consistent policy administration.
- Supported regulated, high-volume policy operations in a fully remote environment while maintaining data confidentiality.
Benefits & Leave Operations Specialist
Advanced Dallas Hospitals & Clinics
08.2022 - 09.2025
- Managed employee leave cases within a healthcare environment, providing guidance on FMLA processes, medical leave policies, and ADA accommodation workflows.
- Reviewed, validated, and tracked confidential medical documentation to ensure compliance with internal policy requirements and applicable regulatory standards.
- Coordinated return-to-work timelines, work restrictions, and case milestones in collaboration with employees, healthcare providers, and internal stakeholders.
- Maintained detailed, audit-ready case documentation in HRIS and case management systems, ensuring proper handling of sensitive information in alignment with HIPAA standards.
- Monitored leave eligibility, documentation deadlines, and case progression to support timely resolution and reduce compliance risk.
Onboarding & Compliance Specialist
Advanced Transportation
05.2020 - 07.2022
- Administered end-to-end onboarding for multi-state driver populations, with a strong focus on I-9 verification, employment eligibility, and federal compliance requirements.
- Conducted I-9 audits and documentation reviews to ensure adherence to DHS and USCIS regulations, identifying deficiencies and coordinating corrective actions.
- Reviewed, processed, and validated onboarding documentation to support audit readiness, risk mitigation, and regulatory compliance across multiple jurisdictions.
- Partnered cross-functionally with HR, Payroll, and Operations to ensure accurate employee records, timely system updates, and compliance alignment.
- Maintained onboarding and compliance records within HR systems, tracking completion status, deficiencies, and resolution timelines.
- Supported process improvement initiatives to strengthen onboarding compliance workflows, reduce documentation errors, and improve onboarding efficiency at scale.
Education
Bachelor of Science - Human Resource Management
Southern New Hampshire University
06-2026
Skills
- Leave Administration & Case Management (FMLA, ADA, Medical Leave)
- Leave Administration & Case Management (FMLA, ADA, Medical & State Leave)
- Return-to-Work Planning & Accommodation Coordination
- HR Policy Interpretation & Regulatory Compliance
- Confidential Documentation Review & Audit Readiness (HIPAA)
- Employee Relations, Stakeholder Communication & Guidance
- Onboarding, Eligibility Verification & HR Compliance Workflows
- HRIS & Case Management Systems (Workday, ADP, Zendesk, Salesforce, McLeod)
- Escalation Management, Issue Resolution & Compliance Risk Mitigation
Certification
- HIPAA compliance training
- FMLA / ADA leave administration training
- Anti-Money Laundering compliance training
Timeline
Policy Operations Specialist
Security Mutual Life Insurance
10.2025 - Current
Benefits & Leave Operations Specialist
Advanced Dallas Hospitals & Clinics
08.2022 - 09.2025
Onboarding & Compliance Specialist
Advanced Transportation
05.2020 - 07.2022
Bachelor of Science - Human Resource Management
Southern New Hampshire University