Stephanie Wagers
ANNVILLE,KY
Summary
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
9
9
years of professional experience
Work History
LEAVE AND ACCOMMODATION SPECIALIST
Maximus
McLean, VA
12.2019 - Current
- Administer LOA and ADA accommodation cases from intake through closure, ensuring compliance with federal, state, and company policies.
- Conduct and document detailed intake calls with employees, gathering medical documentation and explaining leave options and requirements.
- Review, track, and analyze medical certifications and return-to-work documentation to determine eligibility and next steps.
- Lead the ADA interactive process, collaborating with HR, management, and legal counsel to determine reasonable accommodations.
- Provide subject-matter expertise on FMLA, AD, and company leave programs to employees and managers.
- Maintain accurate case documentation in the system of record to support audits, reporting, and compliance.
- Partner with Risk Management, Workers' Compensation, and third-party STD/LTD providers to resolve escalated issues.
- Respond promptly to employee and HR inquiries, delivering high-quality customer service in a fast-paced environment.
- Analyze leave trends and case data to identify process improvements and patterns.
PARAPOTOMETRIC/ADMINISTRATIVE ASSISTANT
Professionals In Eye Care
London, KY
05.2018 - 11.2019
- Establish and maintain effective working relationship with staff, customers and others encountered in the course of work.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Planned and executed corporate meetings, lunches and special events for reps and employees.
- Assisted with administrative tasks, including filing, answering phones, greeting patients, assisting in medical paperwork.
- Demonstrate knowledge of basic human resource practices, regulations and standards.
- Maintain patient records.
- Assist with quality care.
ADMINISTRATIVE ASSISTANT
Jackson County Public Schools
Tyner, KY
10.2017 - 05.2018
- Provided students with personalized educational, behavioral and emotional support.
- Assisted with administrative tasks, including filing, answering phones, greeting patients, assisting in medical paperwork related to employer paperwork for Family Medical Leave and American Disabilities Act.
- Maintain student records.
- Assist with providing quality care to an individual child with behavior and learning disabilities.
- Demonstrate knowledge of basic human resource practices, regulations and standards.
Education
HIGH SCHOOL DIPLOMA -
Homeschool
OKSkills
- Ability to work on multiple tasks and shifting priorities while maintaining quality
- Demonstrate knowledge of quality customer service standards, methods and practices
- Excellent communication skills
- Leave of Absence (LOA) Administration
- ADA/ADAAA Interactive Process
- FMLA, State Leave Laws
- Employee Relations & Case Management
- Medical Documentation Review
- Return-to-Work Coordination
- High-Volume Contact Center Support
- Problem Solving & Conflict Resolution
- Confidentiality & HIPAA Compliance
- MS Word, Excel
Timeline
LEAVE AND ACCOMMODATION SPECIALIST
Maximus
12.2019 - Current
PARAPOTOMETRIC/ADMINISTRATIVE ASSISTANT
Professionals In Eye Care
05.2018 - 11.2019
ADMINISTRATIVE ASSISTANT
Jackson County Public Schools
10.2017 - 05.2018
HIGH SCHOOL DIPLOMA -
Homeschool