Valerie Martinez
Carson,CA
Summary
Accomplished and result-oriented inspector with proven ability to meet engineering requirements for the needs of the company while simultaneously completing a college degree in Business and HR Management for a seamless transition into an HR role or business management role, to meet my full potential. Performance-oriented and highly driven with an in-depth understanding of philosophy that allows me the ability to see all sides of an issue and help define the organization & how it manages its beliefs and assumptions about people and how conflicts are approached thus defining the visionary long-term concept of the company.
Overview
9
9
years of professional experience
Work History
Inspector of Machined Parts 2
Northrop Grumman
02.2022 - Current
- Visually and physically inspect parts for conformance to engineering requirements using precision measurement equipment
- Structure inspections include location, gap verification, shim installation, hole drilling, fastener installation, sealing and coatings
- Oversee and mentor technicians on nonconforming product/material discovered during inspection, providing guidance on engineering requirements and process improvement
- Locate, identify, and accurately document nonconforming products/material at time of discovery per applicable procedures
- Develop, promote, and maintain a collaborative team environment with fellow inspectors, support organizations, and customers
- Meeting management- bi-weekly team calls and quarterly agendas, note-taking and distribution.
- Maintained up-to-date inspection and audit records for improved reporting and analysis.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Educated staff on safety and quality improvement strategies to uplift standards.
- Monitored product quality at all stages of production process.
- Updated quality control records and reports.
- Provided feedback to production team regarding product quality.
Certified Composites Fabricator
Northrop Grumman
10.2018 - 02.2022
- Worked hands-on with different fabrics and chemical resins to reinforce and build plastic parts
- Ability to lay-up plies in a mold or cure tool in proper sequence by following blueprints and warp direction to build or repair parts
- Ability to properly vacuum bag laminates during its cure cycle in order remove air and compact fiber layers to prevent shifting when building parts
- Familiar with metrology tools such as: micrometers, 6 in
- Scale, depth gauges and programs such as Polyworks and Romer Absolute laser arm to do critical check fixture work (CCFX) on the F35 to make sure parts are within tolerance
- Familiar with Virtech program that is required for other F35 parts
- Familiar with working MES
- Ability to read the VAD and read tags that need to be worked as well as add the necessary forms or books for inspection
- Quality consciousness with the parts I work to understand what chemicals or tools are needed to fix said tags and capable of doing so
- Capable of creating PDF files and Excel files with CSV data reports
- Know how to complete galvanic breakout and work with cutting and tooling drills.
- Maintained clean and organized working environment to promote safety and efficiency.
- Collaborated with team members to complete projects accurately and quickly.
- Fabricated components and structures following customer requirements.
- Read blueprints and technical drawings to determine specifications of materials and tools needed for specific jobs.
- Inspected equipment and materials to verify safety and quality standards.
- Completed tasks on time to meet quality and safety standards.
- Followed safety protocols to maintain safe working environment.
- Inspected completed products to encourage quality and adherence to company standards.
Store Clerk/Notary/ Live Scan Operator
The UPS Store Inc.
01.2017 - 10.2018
- Performed general filing with knowledge of alphabetical and numerical filing procedures
- Promoted offers such as notary services, fingerprinting, print services, anything that helps promote small businesses such as creating fliers and banners
- Conducted light accounting work such as purchase orders, approvals and payment of invoices, communication with vendors regarding purchase orders and returns
- Computer savvy with Windows 10, Adobe, Photoshop, Excel, Xerox copying and scanning, POS systems, small business accounting
- Certified in packaging and mailing anything that’s ship worthy and legal
- Ensured supplies are ordered and stocked, made sure packages with corporate accounts are sent out in a timely manner such as DirecTV and AT&T returns, maintained house accounts are up to date and paid for
- Assisted other office clerks and members of management.
- Assisted customers by answering questions and fulfilling requests.
- Performed inventory control, such as counting, and stocking merchandise.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Operated POS systems to accurately process customer purchases.
Customer Service Representative
Nordstrom
10.2014 - 01.2017
- Assisted on average 50+ customers and retail staff in person and via phone daily
- Actively listened to customer and staff, handled concerns and created solutions with customer satisfaction as a priority on the phone and in person
- Responded to telephone inquiries such as providing information to customers and associates dealing with product orders, credit cards, etc
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Excelled in communicating effectively with customers/staff of different backgrounds
- Quick in complaint resolution; commended by a supervisor for solving issues on the first call and avoided issues from escalating at any means possible
- Investigated and resolved service issues and/or product problems
- Managed daily calendars
- Provided technical support to customers and associates
- Provided administrative support with training events or support services with staff members daily.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
Education
Bachelor of Science - Business With HR Certificate
University of Phoenix
Gardena, CA07.2024
Certified Plastics/Composites Manufacturer
Cerritos Community College
Cerritos, CA08.2018
Associate of Arts - Philosophy
Cypress Community College
Cypress, CA05.2017
Skills
- Good administrative, organization, and scheduling skills with excellent attention to detail
- Good communication skills and ability to deal effectively with a wide variety of company personnel and prospective applicants
- Proven ability in supporting a team and managing competing priorities, strong attention to detail
- Highly detail-oriented, with excellent time management skills
- Ability to work on multiple tasks amid shifting priorities, while maintaining quality
- Ability to learn new technology tools quickly
- Demonstrated knowledge of basic human resource practices, regulations, standards
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Office
- Google Suite
- Bilingual Spanish and English
References
- Devin Mayon, Manager Mission Assurance, Northrop Grumman, (310) 780-9130
- Don Cofield, Manager Mission Assurance, Northrop Grumman, (323) 399-2435
- Francisco Gonzalez, Final Assembly Inspector 4, Northrop Grumman, (562) 631-7659
Timeline
Inspector of Machined Parts 2
Northrop Grumman
02.2022 - Current
Certified Composites Fabricator
Northrop Grumman
10.2018 - 02.2022
Store Clerk/Notary/ Live Scan Operator
The UPS Store Inc.
01.2017 - 10.2018
Customer Service Representative
Nordstrom
10.2014 - 01.2017
Bachelor of Science - Business With HR Certificate
University of Phoenix
Certified Plastics/Composites Manufacturer
Cerritos Community College
Associate of Arts - Philosophy
Cypress Community College
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