Mary Young
Sales Manager
Richland,TX
Summary
Accomplished and encouraging Assistant Manager with in-depth experience consistently rising through ranks. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. As well as, applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Manager
Myeyelab
Waxahachie, TX
10.2022 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Sales Manager
Myeyelab
Arlington, TX
08.2020 - 09.2022
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Sales Associate
Gap
Dallas, TX
09.2019 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Red Oak High School
Red Oak, TX 08.2015 - 05.2019
Associate of Science - Software Engineering
Cedar Valley College
Lancaster, TX 08.2021 - Current
Skills
Negotiation
Employee performance evaluations
Business Development
Operations management
Google Drive
Employee scheduling
Staff supervision
Sales growth
Training
Staff Management
Sales processes
Business development and planning
POS expert
Product and service sales
Vendor management
Relationship building
Sales expertise
Timeline
Assistant Manager
Myeyelab
10.2022 - Current
Associate of Science - Software Engineering
Cedar Valley College
08.2021 - Current
Sales Manager
Myeyelab
08.2020 - 09.2022
Sales Associate
Gap
09.2019 - 02.2020
High School Diploma -
Red Oak High School
08.2015 - 05.2019