Mary Young
Montgomery,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Human Resources
GlovisGlovis
- Collaborated with human resources to address employment law issues, fostering a positive work environment.
- Partnered with employees and management to communicate various human resources policies, procedures, laws, standards and government regulations.
CUSTOMER SERVICE REP (work at Home)
SykesSykes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Walmart
12.2020 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
DIPLOMA -
Stanhope Elmore
Montgomery, ALSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Follow-up skills
Additional Education
05/1979 to 05/1983
Timeline
Customer Service Representative
Walmart
12.2020 - 07.2024
Human Resources
GlovisGlovis
CUSTOMER SERVICE REP (work at Home)
SykesSykes
DIPLOMA -
Stanhope Elmore