Mary Zielinski
Durand,WI
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
1
1
year of professional experience
Work History
Reception Technician
CSL Plasma
07.2023 - Current
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies for front end and donor floor.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Checked donors in by taking a small sample of blood and checking vital signs
Shift Lead
Walgreens
10.2022 - 07.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
TOMs Agent
Educators Credit Union
05.2022 - 10.2022
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Educated customers on use of banking website and mobile apps.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
William Horlick High School
Racine, WI06.2020
Skills
- Customer and Client Relations
- Telephone Skills
- Travel Accommodations
- Sorting and Labeling
- Time Management
Timeline
Reception Technician
CSL Plasma
07.2023 - Current
Shift Lead
Walgreens
10.2022 - 07.2023
TOMs Agent
Educators Credit Union
05.2022 - 10.2022
High School Diploma -
William Horlick High School
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