Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaryAlice Hicks

Montgomery,AL

Summary

With anything I do, whether it be the field I have been groomed in or a waitress, agent or janitor. I will always do with the care an respect for others. And goal will be to perfect any position I may hold.

Overview

14
14
years of professional experience

Work History

CNA

Tops Healthcare
07.2023 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.

Certified Nursing Assistant

Primetime Health Care
10.2019 - 06.2023
  • Turning or moving patients.
  • Gathering medical supplies.
  • Bathing patients.
  • Grooming patients by brushing their hair, teeth, shaving them, etc.
  • Feeding patients and documenting their food and liquid intake.
  • Checking vital signs such as blood pressure and heart rate.
  • Answering patient calls.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Call Center Agent

SYKES
10.2021 - 04.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Responded to customer requests for products, services and company information.

CNA

Shg Temp Staffing
02.2018 - 03.2020
  • Turning or moving patients.
  • Gathering medical supplies.
  • Bathing patients.
  • Grooming patients by brushing their hair, teeth, shaving them, etc.
  • Feeding patients and documenting their food and liquid intake.
  • Checking vital signs such as blood pressure and heart rate.
  • Answering patient calls.

Certified Nursing Assistant

Rehabilitation Center At Park Place
09.2017 - 02.2018
  • Turning or moving patients.
  • Gathering medical supplies.
  • Bathing patients.
  • Grooming patients by brushing their hair, teeth, shaving them, etc.
  • Feeding patients and documenting their food and liquid intake.
  • Checking vital signs such as blood pressure and heart rate.
  • Answering patient calls.

Certified Nursing Assistant

Rose Wood MANOR
01.2016 - 05.2017
  • Turning or moving patients.
  • Gathering medical supplies.
  • Bathing patients.
  • Grooming patients by brushing their hair, teeth, shaving them, etc.
  • Feeding patients and documenting their food and liquid intake.
  • Checking vital signs such as blood pressure and heart rate.
  • Answering patient calls.

CNA

SOUTHERN OAKS
06.2015 - 01.2016
  • Turning or moving patients.
  • Gathering medical supplies.
  • Bathing patients.
  • Grooming patients by brushing their hair, teeth, shaving them, etc.
  • Feeding patients and documenting their food and liquid intake.
  • Checking vital signs such as blood pressure and heart rate.
  • Answering patient calls.

Personal Care Assistant

Home Instead
07.2010 - 11.2012
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Personal Care Assistant

TLC In-Home Care
05.2010 - 07.2010
  • Assisted with daily living activities, running errands and household chores.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Education

Health Aide

Homestead Job Corps
Homestead, FL
05.2015

High School Diploma -

Pensacola High School
Pensacola, FL
05.2009

Skills

  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Call Center Operations
  • Customer Data Confidentiality
  • Customer Account Management
  • Data Entry and Maintenance
  • Order and Refund Processing
  • Flexible & Adaptable
  • Conflict resolution
  • Self-motivated professional

Timeline

CNA

Tops Healthcare
07.2023 - Current

Call Center Agent

SYKES
10.2021 - 04.2022

Certified Nursing Assistant

Primetime Health Care
10.2019 - 06.2023

CNA

Shg Temp Staffing
02.2018 - 03.2020

Certified Nursing Assistant

Rehabilitation Center At Park Place
09.2017 - 02.2018

Certified Nursing Assistant

Rose Wood MANOR
01.2016 - 05.2017

CNA

SOUTHERN OAKS
06.2015 - 01.2016

Personal Care Assistant

Home Instead
07.2010 - 11.2012

Personal Care Assistant

TLC In-Home Care
05.2010 - 07.2010

Health Aide

Homestead Job Corps

High School Diploma -

Pensacola High School

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MaryAlice Hicks