Mary "Alison" McCool-Smith

IT Specialist with a strong foundation in customer service, project management and interdepartmental collaboration. Proven track record of managing IT systems, resolving user issues efficiently and working with the IT team to meet project goals and deadlines.

Skills highly transferable to a facilities specialist role focused on maintaining a safe, functional, and well-supported work environment

• Assisted in managing the physical relocation of IT assets during office moves, ensuring proper setup and continuity of operations.
• Managed the procurement of IT equipment and supplies using a government purchase card, including researching specifications, obtaining quotes, submitting requisitions in PCART, and tracking deliveries.
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• Assisted with space management allocation decision-making and program requirements for an office/facility.
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• Received requests and/or complaints and communicated with appropriate entities for further action.
• Assisted with space management allocation decision-making and program requirements for an office/facility.
• Served as the primary facilities liaison+
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• Received requests and/or complaints regarding lighting, heating, air conditioning, carpeting, or painting and communicated with appropriate entities for further action.
• Assisted in conducting on-site safety and fire safety inspections and surveys to verify compliance with GSA or OSHA codes.
• Reviewed detailed blueprints and layouts to determine the best utilization of workspace.
• Coordinated service, repair, and installations related to building maintenance with appropriate entities and ensured issues were resolved.
• Assisted in conducting on-site safety and fire safety inspections and surveys to verify compliance with GSA or OSHA codes.
• Planned and coordinated overall supply, equipment, and material requirements pertaining to a facility project or job plan

• Critical Incident Operations Specialist – Ability to set up and organize a command post for a largescale takedown or crisis- situation. Knowledge of how to utilize FBI systems such as VCC, ATAK, Orion, SharePoint, Microsoft Teams, and Sentinel Crisis and train others on how to use them. Worked as a liaison between upper management and the crisis management team on how to utilize the VCC and presented how the VCC could be utilized during a takedown.
• Optical Systems Operator – Routinely fly 2 to 3 mission flights a month. Ability to conduct surveillance by operating the camera system while continuously effectively communicating with a ground team. Responsible for assisting the pilot with pre-flight procedures including communicating the preflight checklists to the pilot. Responsible for getting the camera operational and troubleshooting any issues, before takeoff. When on location, responsible for communicating with the ground team a detailed “picture” of what I see and quickly relaying a detailed description of subjects and the direction vehicles are
• JAB’s – Ability to fingerprint and process prisoners brought into the FBI Office.
• Confidential File Room Backup – CFR backup with the ability to run Delta searches to complete annual and initial checks on current and potential confidential human sources. Responsible for scanning documents, uploading them into Delta, and then filing them correctly.
• Assisted with 2020’s Annual Inventory – Collaborated with the Inventory Administrative Assistant and helped start the 2020 inventory for both IP HQ and RA’s.
• Photographer/Scribe – Participated in many large-scale takedowns where I was responsible for taking entry photos, exit photos, and photos of evidence. Communicated with a scribe what photo I was on and whether the photos were a long, medium, or close shot. Have kept a detailed log for photos taken at a search. Responsible for taking new employees, TFO’s and interns new employee photos and using photoshop to properly crop and edit photos as needed.