Maryam Albarati
Customer Service Representative
Brentwood,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in online customer services for businesses. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
Languages
5
5
years of post-secondary education
1
1
year of professional experience
Work History
Online Sales Manager
Alkos Boutique
Brentwood, TN
12.2017 - 06.2019
- Improved online sales conversion rates by 50% while fostering amazing customer experiences.
- Managed online metrics and made recommendations for continued improvement and optimization.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Leveraged customer database to nurture and grow current sales and identify new business opportunities.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Diagnosed and resolved technical challenges for customers to facilitate online order process.
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Oversaw web platform testing, troubleshooting and user sampling prior to live deployment.
Education
High School Diploma -
Elmont Memorial High School
Elmont, NY 09.2010 - 06.2013
Associate of Arts - FBM ( Fashion Business & Marketing)
Nassau Community College
Garden City, NY 08.2013 - 05.2015
No Degree - Business Education
Middle Tennessee State University
Murfreesboro, TN 01.2016 - 05.2016
Skills
Google Analytics
Online marketing
Sales management
Google AdWords
Business development and planning
Account management
Video File Editing
Content Marketing
DSLR camera use
Retouching and color correction
Timeline
Online Sales Manager
Alkos Boutique
12.2017 - 06.2019
No Degree - Business Education
Middle Tennessee State University
01.2016 - 05.2016
Associate of Arts - FBM ( Fashion Business & Marketing)
Nassau Community College
08.2013 - 05.2015
High School Diploma -
Elmont Memorial High School
09.2010 - 06.2013