MARYAM AMIRI
Denver,CO
Summary
Dynamic customer service professional with great experience at Marriott Gaylord Rockies, excelling in guest relations and employee training. Proficient in upselling strategies and fluent in English, Persian, and Turkish, I consistently enhance customer satisfaction and loyalty through attention to detail and effective multitasking in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Guest Service Expert
Marriott Gaylord Rockies
Denver, Colorado
10.2024 - Current
- Delivered exceptional service to guests, contributing to a welcoming atmosphere in a fast-paced hospitality environment.
- Developed relationships with frequent guests to maximize loyalty program benefits.
- Assisted in maintaining cleanliness and organization of common areas.
- Trained new staff on company policies and guest interaction strategies.
- Upheld customer service standards, positively influencing overall guest satisfaction.
Customer Service Representative
United Airlines
Denver, USA
03.2024 - 08.2024
- Assisted customers with flight bookings and itinerary changes.
- Provided information on flight schedules, baggage policies, and travel regulations.
- Maintained updated knowledge of airline services, promotions, and loyalty programs.
- Resolved customer complaints promptly to ensure satisfaction and loyalty.
Barista
Starbucks
Denver, USA
09.2021 - 02.2024
- Proactively memorized over 130 special beverage recipes and prepared up to 150-200 custom beverages daily, maximizing customer satisfaction through accurate order fulfillment and quality standards compliance.
- Ensured workspace and equipment remained clean and organized throughout shifts.
- Restocked supplies to meet customer demands throughout shifts.
- Engaged with customers to provide exceptional service and product recommendations.
Education
Some College (No Degree) - Biology
University of Denver Colorado
Denver, ColoradoSkills
- Customer service
- Sales techniques
- Upselling strategies
- Employee training
- Attention to detail
- Multitasking proficiency
Timeline
Guest Service Expert
Marriott Gaylord Rockies
10.2024 - Current
Customer Service Representative
United Airlines
03.2024 - 08.2024
Barista
Starbucks
09.2021 - 02.2024
Some College (No Degree) - Biology
University of Denver Colorado