Maryam Aqrawi
Phoenix,AZ
Summary
Demonstrates exceptional problem-solving and team leadership, driving performance and minimizing risk. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Store Manager
Ross Dress for Less
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted with hiring, training and mentoring new staff members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Assistant Manager
Ross Dress for Less
09.2022 - 02.2024
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
Area Supervisor
Ross Dress for Less
03.2022 - 09.2022
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Established clear objectives for each reporting period that aligned with company-wide goals.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
Cashier Team Lead
Ross Dress for Less
08.2021 - 03.2022
- Assisted customers by answering questions and fulfilling requests.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Trained team members on cash register operation and cash handling.
- Handled cash with high accuracy and took care to check bills for fraud.
- Monitored areas for security issues and safety hazards.
Education
Certificate - Business Communication
Harvard University
Cambridge, MAAssociate Of Business Administration - Business Administration
Maricopa Community Colleges, Paradise Valley Community College
Phoenix, AZBachelor Of Business Administration And Management - Business Administration And Management
Arizona State University
Tempe, AZSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Recruitment and hiring
- Goals and performance
- Operations Management
- Relationship building and management
Timeline
Store Manager
Ross Dress for Less
02.2024 - Current
Assistant Manager
Ross Dress for Less
09.2022 - 02.2024
Area Supervisor
Ross Dress for Less
03.2022 - 09.2022
Cashier Team Lead
Ross Dress for Less
08.2021 - 03.2022
Certificate - Business Communication
Harvard University
Associate Of Business Administration - Business Administration
Maricopa Community Colleges, Paradise Valley Community College
Bachelor Of Business Administration And Management - Business Administration And Management
Arizona State University
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