Maryam Durrani
Rosenberg,TX
Summary
Versatile Support Specialist skilled in handling data and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 3 years of experience in client/customer services.
Overview
4
4
years of professional experience
Work History
Afghan Support Specialist
Interfaith Ministries for Greater Houston
02.2023 - 06.2024
- Lead the women's empowerment group and provided weekly sessions about mental health wellness.
- Maintained detailed documentations of support, ensuring all valuable insights and are preserved for future reference and analysis
- Acted like a liaison between clients and developing teams, ensuring timely communication during critical incidents
- Responds to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Optimized internal workflow to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
Personal Fashion Shopper
Dillard's
09.2022 - 02.2023
- Maintained accurate records of inventory levels in the store database.
- Greeted customers upon arrival in the store and provided them with assistance throughout their shopping experience.
- Handled customer complaints professionally while adhering to company standards.
- Stayed informed about current promotions, policies regarding payment and exchanges, and security practices.
Floor Associate
Macy's
09.2021 - 12.2022
Floor Associate
Alcon
11.2020 - 08.2021
- Assisted with packing materials for hospitals and doctors who perform eye surgery.
- Gathered gowns and gloves, needles for optimistic offices
- Ensured compliance with safety protocols while handling large volumes of merchandise.
- Assisted colleagues in completing assigned tasks in a timely manner.
Volunteer
YMCA Of Greater Indianapolis
06.2020 - 11.2020
- Assisted with Dari and Pashto translation for Afghan women
Education
Bachelor of Science - Medical And Health Science
University of Houston
12-2025
High School Diploma -
Kipp Houston High School
Houston, TX06-2020
Skills
- Remote Support
- Support Services
- Client Relationship Management
- Training and coaching
- Strong Communication Skills
- Data Entry Techniques
- File Management
- Spreadsheet Management
- Office Administration
Languages
English
Full Professional
pashto
Full Professional
Persian
Full Professional
Urdu
Full Professional
Timeline
Afghan Support Specialist
Interfaith Ministries for Greater Houston
02.2023 - 06.2024
Personal Fashion Shopper
Dillard's
09.2022 - 02.2023
Floor Associate
Macy's
09.2021 - 12.2022
Floor Associate
Alcon
11.2020 - 08.2021
Volunteer
YMCA Of Greater Indianapolis
06.2020 - 11.2020
Bachelor of Science - Medical And Health Science
University of Houston
High School Diploma -
Kipp Houston High School