Overview
Work History
Education
Skills
Languages
Timeline
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Maryam Durrani

Rosenberg,TX

Overview

4
4
years of professional experience

Work History

Afghan Support Specialist

Interfaith Ministries for Greater Houston
Houston, TX
02.2023 - 06.2024
  • Lead the women's empowerment group and provided weekly sessions about mental health wellness.
  • Maintained detailed documentations of support, ensuring all valuable insights and are preserved for future reference and analysis Acted like a liaison between clients and developing teams, ensuring timely communication during critical incidents Responds to customer inquiries and resolved complaints to establish trust and increase satisfaction Optimized internal workflow to expedite incident escalations, leading to faster problem solving efforts from specialized teams.

Personal Shopper Assistant

Dillards Department Store
Sugar Land, Texas
09.2022 - 02.2023
  • Maintained accurate records of inventory levels in the store database.
  • Handled customer complaints professionally while adhering to company standards.
  • Greeted customers upon arrival in the store and provided them with assistance throughout their shopping experience.
  • Stayed informed about current promotions, policies regarding payment and exchanges, and security practices.

Floor Associate

Macy's
Sugar Land, TX
09.2021 - 09.2022
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Associate, Quality Operation

Alcon
Houston, TX
06.2020 - 09.2021
  • Assisted with packing materials for hospitals and doctors who perform eye surgery.
  • Gathered gowns and gloves, needles for optimistic offices Ensured compliance with safety protocols while handling large volumes of merchandise.
  • Assisted colleagues in completing assigned tasks in a timely manner.

Volunteer

YMCA
Houston, TX
06.2020 - 11.2020
  • Assisted with Dari and Pashto translation for Afghan women

Education

Bachelor of Science - Medical And Health Science

University of Houston
Houston, TX
06-2028

Associate of Science - Medical Assistant

Pima Medical Institute
Houston
06-2025

High School Diploma -

Kipp Houston High School
Houston
06-2020

Skills

  • Remote Support
  • Support Services
  • Client Relationship
  • Management
  • Training and coaching
  • Strong Communication Skills
  • Data Entry Techniques
  • File Management
  • Spreadsheet Management
  • Office Administration

Languages

English
Professional
Pashto
Professional
Dari
Professional
Urdu
Professional

Timeline

Afghan Support Specialist

Interfaith Ministries for Greater Houston
02.2023 - 06.2024

Personal Shopper Assistant

Dillards Department Store
09.2022 - 02.2023

Floor Associate

Macy's
09.2021 - 09.2022

Associate, Quality Operation

Alcon
06.2020 - 09.2021

Volunteer

YMCA
06.2020 - 11.2020

Bachelor of Science - Medical And Health Science

University of Houston

Associate of Science - Medical Assistant

Pima Medical Institute

High School Diploma -

Kipp Houston High School

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Maryam Durrani